Philippines Customer Service VA Virtual Assistant Needed

You’ll work in real-time with our Melbourne team from 9:00 am to 5:30 pm AEST, five–six days each week, acting as the first point of contact for every customer touch-point. All enquiries come through email, phone and live chat, so clear spoken and written English is essential alongside a calm, solution-focused attitude. A modern helpdesk platform is already in place; confidence in creating, triaging and closing tickets inside such software will let you hit the ground running. I’ll provide brand guidelines, FAQs and escalation paths on day one, then stay available for quick Slack or Zoom check-ins whenever you need backup. Deliverables I’ll measure against: • Same-day responses for every email and chat. • Calls answered within three rings during rostered hours. • Accurate ticket notes that allow anyone on the team to follow the customer journey. • A concise end-of-day summary highlighting resolved issues, open follow-ups and any trends you notice. If the schedule suits and you’re ready to own the customer experience from the Philippines while synced to Melbourne hours, let’s talk.

Project ID: 40473768