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I need an energetic Customer Success & Support professional who can step in at an entry-level capacity and keep our users happy from first contact through resolution. Your day will revolve around answering questions, guiding new customers, and proactively spotting small issues before they turn into big ones. Because communication is at the heart of this role, I’ll be paying special attention to how clearly and confidently you interact, both in writing and on live calls or chats. When you apply, link me to past work that shows you’ve helped customers, moderated a community, or handled tickets—even if it was in a volunteer or internship setting. I’m less interested in a lengthy résumé and more interested in seeing real examples of how you made someone’s experience better. You’ll start by learning our product inside out, then move on to: • Responding to inbound support requests through email, chat, and our CRM • Recording common issues so we can update FAQs and self-service resources • Following up with new users to ensure early adoption and gather feedback If you’re coachable, naturally positive, and ready to grow alongside a small remote team, I’d love to see what you’ve done so far and hear how you’d make every customer interaction feel effortless.
Project ID: 40612495
11 proposals
Remote project
Active 6 days ago
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11 freelancers are bidding on average $51 USD/hour for this job

Hello There, We would be pleased to support your customers through responsive, friendly, and well-organized email, chat, and CRM-based assistance. Our team can learn your product thoroughly, respond to inbound questions, guide new users through onboarding, document recurring issues, update FAQs, track unresolved requests, and follow up to encourage adoption and collect feedback. We focus on clear written communication, timely responses, accurate records, and making every customer interaction feel simple and positive. Please note that we typically work on an hourly basis, making or receiving phone calls is not included in our service scope. We can provide support through email, CRM platforms, and other written channels. Our operating hours are 9:30 AM to 6:00 PM IST, Monday to Saturday. If this schedule aligns with your requirements, we are ready to get started. Hit me up and we can talk in detail Regards, Nikita and her team at Affiliazion (D)
$50 USD in 40 days
6.2
6.2

Communicating effectively is an inherent part of my work as an eCommerce developer and virtual assistant, both written and verbally. I've consistently managed to ensure smooth interaction with customers, replying promptly to support requests via various channels, just like your project requires. What puts me a step ahead is the fact that I don't just solve customer issues but label common problems, enabling improved FAQ and self-service resources to further enhance customer satisfaction. In addition to my proficiency in a wide range of CRM like Zoho and my ability to handle data entry with efficiency, there's another quality that uniquely suits me for this role, my experience with WooCommerce. Experience in WooCommerce optimization entails continuous communication with new users ensuring early adoption and gathering of feedback, closely aligning with your project's objectives. Finally, what makes me stand out is my knack for problem-solving and commitment to relentlessly improving customer experience. The eCommerce field is highly dynamic and has equipped me with skills such as quick learning and adaptability. If you're looking for a remote team member who can proactively tackle challenges while keeping a positive attitude, then I'm eager to contribute with all my might!
$50 USD in 40 days
4.0
4.0

Greetings! I can support your customers with clear, confident communication across email, chat, and calls. I have experience helping users, moderating communities, and resolving tickets. I am coachable and can learn your product quickly. I can share examples of how I have improved customer experiences. Let me know your preferred start date and I will begin. Thanks, Revival
$50 USD in 40 days
2.9
2.9

Milwaukee, United States
Member since Jul 29, 2026
$15-25 USD / hour
$750-1500 USD
₹75000-150000 INR
min $50 USD / hour
₹1500-12500 INR
$1500-3000 AUD
$16-65 HKD / hour
₹1000-5000 INR
$30-250 CAD
$10-30 USD
$15-25 AUD / hour
$30-250 CAD
$30-250 USD
$16-65 HKD / hour
$250-750 USD
$30-250 USD
$30-250 USD
₹12500-37500 INR
₹37500-75000 INR
$2-8 USD / hour