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I need an experienced virtual assistant who already knows their way around Shopee Seller Centre (Indonesia) to keep my store running smoothly every day. Your focus will be twofold: make sure every incoming order is processed on time and handle all buyer messages that ask about order status. Here is what the role looks like from my side: • Order processing – as soon as a payment is confirmed you’ll arrange shipment in the Seller Centre, generate the airway-bill, coordinate with the courier pickup schedule I provide, and update the order status so buyers can track their package without delays. • Customer service – most questions are simple “Where is my order?” messages. I expect a friendly, concise reply following my template within the same working day (faster is even better). All communication stays inside Shopee chat; no live-chat widget or phone calls involved. You will get full access to the store dashboard plus my standard response scripts, shipping cut-off times, and escalation rules. Reliability is key: if you commit to a shift, I need you online and responsive during Indonesian business hours. Daily deliverables I’ll review in the dashboard: – All new orders moved to “Ready to Ship” before the courier cut-off – 100 % of buyer inquiries answered, with chat screenshots logged in a shared folder If you’ve successfully managed a Shopee or Lazada shop before, let me know the store link and average daily order volume you handled. Looking forward to working with someone who enjoys keeping customers happy and orders flowing.
Project ID: 39725883
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46 freelancers are bidding on average $386 USD for this job

Having worked in the IT industry for 7 years, I've had extensive experience in customer support and data management. My skills perfectly align with your requirements: from utilizing Excel formulas and macros to handle data efficiently to proficiently carrying out web scraping tasks, I promise to deliver a streamlined and efficient system that ensures timely order processing and exceptional customer service. My focus on detail is unwavering; I'm ready to commit wholeheartedly to ensuring every single order is processed promptly, shipped as necessary and communicated effectively to increase customer satisfaction and keep them informed of their orders' progress. Having previously worked with top companies like Metlife GOSC, DXC Technologies, and Elite Services, I understand the importance of quick response time, an issue that won't be faced if our projects align. Additionally, my "Employer Oriented Approach" ensures not only code quality but also satisfaction to the client. This is something that separates me from others. I firmly believe in building long-term relationships with my clients and I assure you will not regret giving me the opportunity. So let's team up! I'm eager to bring my technological acumen into managing your Shopee Seller Centre (Indonesia), ensuring you enjoy the best speed, quality, and accuracy – all within your estimated budget! Looking forward to hearing from you soon!
$500 USD in 7 days
8.5
8.5

Hello, I’m excited to offer my expertise to help you achieve your project goals. As a Certified Project Manager and Expert Trainer with a proven track record at Zayer Tech, I specialize in delivering tailored solutions that drive efficiency and innovation. My team and I bring a unique blend of project management expertise and AI-driven capabilities to streamline processes and enhance outcomes. What I can offer: AI Integration & Automation: From no-code/low-code tools like Zapier and Power Automate to custom workflows and API integrations, I optimize business efficiency. Documentation Excellence: Comprehensive project proposals, business plans, SOPs, and technical documentation, all crafted with precision. Digital Marketing Mastery: Targeted strategies, SEO optimization, and brand growth via social media and paid ads. Web & Content Management: WordPress design, e-commerce integration, and content optimization tailored to your audience. Project Management Expertise: Agile methodologies, resource planning, and stakeholder engagement to ensure project success. With advanced proficiency in tools like JIRA, ClickUp, Slack, and Figma, I ensure seamless collaboration and real-time tracking to meet your deadlines and expectations. Let’s collaborate to transform your vision into impactful results. I’m eager to discuss how my skills align with your project needs. Thank You
$500 USD in 7 days
6.8
6.8

Hi there, I’m offering a special 25% discount for this project. With over 8 years of experience in eCommerce and virtual assistance, I can manage your Shopee Indonesia store by handling orders and providing reliable customer support. I will process orders accurately, track shipments, respond to customer inquiries, and resolve issues promptly to maintain a positive shopping experience. The work will prioritize accuracy, professionalism, and responsiveness while following best practices to ensure smooth store operations and satisfied customers. I can also assist with product listing updates, inventory checks, and promotional campaign coordination if needed. Once complete, you will receive a well-managed Shopee store with timely order handling and professional customer support. My goal is to deliver efficient, dependable assistance that helps your store grow and retain loyal buyers. Best regards, Sohail
$250 USD in 1 day
3.9
3.9

Having worked in the digital industry for over a decade, I am intimately acquainted with the intricacies of ecommerce platforms. My vast skill set includes hands-on experience in WordPress, Shopify, WooCommerce, and Web Flow – ideal for navigating and optimizing workflow processes in Shopee Seller Centre. In addition to my technical proficiency, I specialize in devising and implementing time-saving techniques to ensure orders are processed swiftly and efficiently. One of the key focuses of my profile is creating products that are not only meticulously designed but also easy to use. With a strong grasp on automation tools such as CMS, AI Text & Voice Agent, and N8N, I can streamline many aspects of your daily Shopee operations. Moreover, I understand the importance of clear communication when providing customer service. Given your requirement of chat being your primary means for contact with customers, my rounded experience as a software engineer and solid background in responding effectively whilst maintaining professionalism will prove invaluable.
$250 USD in 7 days
2.9
2.9

Hello, I will ensure your Shopee store operates flawlessly by processing every order promptly and managing all buyer communications with speed and accuracy, keeping your customers happy and informed. As a detail-oriented and reliable professional based in Indonesia, I am adept at navigating the Shopee Seller Centre and am committed to maintaining your store's smooth daily workflow during Indonesian business hours. Let's discuss how I can start helping your orders flow and keep your customers satisfied.
$250 USD in 1 day
1.9
1.9

⚠️I earn your trust through results, not promises⚠️ I think we are the perfect fit for your project. I understand the importance of keeping your Shopee store running smoothly. With experience in managing Shopee Seller Centre and processing orders seamlessly, I am equipped to handle all aspects of order processing and customer inquiries efficiently. My focus is on providing high-quality work, clear communication, and solutions tailored to your needs. I have successfully managed Shopee stores before, ensuring orders are processed on time and customer queries are addressed promptly. Let’s get started — your success is my priority. Regards, Divan
$400 USD in 14 days
0.0
0.0

Hi Eva D., I understand you're looking for an experienced virtual assistant to manage your Shopee Seller Centre store efficiently. My expertise aligns perfectly with your needs for timely order processing and attentive customer service. I am Ali Rashdi, with over 5 years of experience in Data Entry, Excel, Customer Support, Virtual Assistance, Order Processing, and Inventory Management. I am skilled in ensuring smooth operational processes, maintaining customer satisfaction, and managing communication effectively. You can view my portfolio here: https://www.freelancer.com/u/alirashdi26 I look forward to contributing to the success of your store by ensuring every order is processed promptly and every customer inquiry is addressed swiftly. Thanks, Regards, Ali Rashdi
$250 USD in 7 days
0.0
0.0

Hi Eva D., I hope this message finds you well. I have carefully reviewed your job description and I'm excited about the opportunity to assist you with your Shopee Seller Centre store management. My experience as a virtual assistant, particularly within e-commerce platforms like Shopee and Lazada, makes me confident that I have the skills needed to keep your store running smoothly. Here are a few details to consider: 1. **Previous Experience**: I have effectively managed Shopee stores in the past, handling an average of [insert average daily order volume] orders daily. [Include store link if comfortable]. My familiarity with the platform allows me to process orders promptly while adhering to your guidelines. 2. **Order Processing**: I am adept at managing the entire order processing workflow within Seller Centre, including shipment arrangements and generating airway-bills. I understand the importance of updating order statuses promptly to keep your buyers informed. 3. **Customer Service**: I pride myself on providing excellent customer service. I can efficiently handle buyer inquiries using your response scripts and ensure all messages are addressed timely and courteously. Before we proceed, I would appreciate clarification on a couple of points: 1. Are there any specific tools or software you would like me to use for communication or task tracking? 2. What are your preferred working hours for the virtual assistant in accordance with Indonesian business hours? **Why Choose Me?** - Extensive experience with Shopee and Lazada platforms - Proven track record of managing high volumes of orders
$500 USD in 7 days
0.0
0.0

I’m committed to delivering exceptional quality at a competitive rate — giving your project my undivided attention, so you get the results of a top professional without the heavy price tag. Understanding the need for seamless order processing and responsive customer service on Shopee Seller Centre in Indonesia is crucial. While I am new to Freelancer, I have tons of experience and have successfully managed various Shopee and Lazada shops, ensuring satisfaction with order processing and customer inquiries. Your goals deserve more than promises — they deserve results. I’m ready to deliver and bring your vision to life. Kind regards, Janco Janse van rensburg
$400 USD in 14 days
0.0
0.0

I can offer you my accurate and fast copy typing service with a detail oriented and strict-deadline tolerant approach. My experience working at duta dokumen indonesia in handling data entry familiarized me with microsoft word and microsoft excel. I can assure you that I am more than capable of working under pressure and within strict deadline.
$250 USD in 1 day
0.0
0.0

My proposal highlights my professional background, skills, and strong motivation to contribute positively to your company. I am committed to bringing dedication, efficiency, and teamwork to achieve the organization’s goals.
$650 USD in 7 days
0.0
0.0

Hello, I read your job posting for an e-commerce assistant with great interest. I am a serious, organised person with a sense of discretion and reliability. I have been a virtual assistant for over 5 years and take my work very seriously. As an experienced virtual assistant, I have worked with clients in Europe and Africa in various sectors (fashion, entrepreneurship, cosmetics, telephony, banking). My skills include creating, training and managing customer services, creating support documents (forms, FAQs) and managing customer communication (chat, email, calls), as well as managing orders and disputes. I understand your need for help in managing customer support and orders at the same time. I am skilled and experienced, with LinkedIn certifications, particularly in crisis management related to product issues, delivery delays and refunds, both in dropshipping and e-commerce. I am therefore able to help you. My ability to adapt makes me a serious candidate. I would be delighted to discuss this further with you, tell you more about my skills and how I work, and of course talk about the terms of our collaboration. Yours sincerely, Tatiana
$500 USD in 7 days
0.0
0.0

Hello, I'm very interested in helping you manage your Shopee store. I truly hope to work with you. Please give me a chance. Although I haven't managed a store before, I'm very familiar with Shopee Seller Centre as I'm an active Shopee user. I'm well-acquainted with the purchasing process, order tracking, and communicating with sellers, so I understand the importance of fast responses and efficient order handling. I'm a fast learner, highly committed, and ready to dedicate my time and energy to ensure your store runs smoothly every day. I will follow all instructions carefully, use the reply templates you provide, and make sure every order is processed on time according to the shipping schedule. I'm also available during Indonesian working hours—or based on your preferred schedule—and will maintain friendly and professional communication with buyers. If given the opportunity, I will prove that I can be a reliable part of your team and ensure your satisfaction with my work. Thank you for your time and consideration. Best regards, Muammar Y
$250 USD in 7 days
0.0
0.0

"Need a reliable Shopee VA who understands order flow and customer care? That’s me!" Hi, I have experience managing Shopee Seller Centre, handling daily order processing, shipment scheduling, and customer inquiries efficiently. Here’s what I bring: ✔ Quick, accurate order updates ✔ Friendly, template-based responses ✔ 100% commitment during Indonesian business hours Your store will stay organized, responsive, and buyer-friendly. Let’s work together to keep everything running smoothly! Looking forward to supporting your Shopee operations, Fardilla
$250 USD in 7 days
0.0
0.0

Having successfully handled AI and ML solutions for numerous industries, I am confident in my ability to excel as your Shopee Indonesia VA. While my background lies in cutting-edge technology, my skills extend far beyond that. I am an expert in Excel, a tool vital in managing data and keeping track of order statuses, making me perfect for this role. In terms of your project's needs, I understand the gravity of processing orders accurately and timeously. My attention to detail and quick thinking paired with my understanding of Shopee Seller Centre operations will ensure a seamless flow in your store. My multifaceted ability to generate airway bills, coordinate with couriers and update statuses effectively aligns with what you're looking for. Notably, despite working heavily within technology, good customer service has always been non-negotiable for me. Responding promptly and courteously to inquiries is a value I hold dear, which explains my 100% response rate in previous roles. Given an opportunity, I promise not just AI accountability but also an experience that delights your customers while ensuring their loyalty and perpetual satisfaction.
$500 USD in 7 days
0.0
0.0

Hello, I have solid experience managing Shopee Seller Centre, handling both order processing and customer support with efficiency and accuracy. I can ensure that: All new orders are processed on time and moved to “Ready to Ship” before courier cut-off. Buyers receive 100% prompt and friendly replies, with chat screenshots properly logged. Shipments are coordinated smoothly with couriers, and order status is always updated so customers can track without delays. I am highly reliable, organized, and available during Indonesian business hours. I’ve successfully managed daily operations on Shopee/Lazada before, maintaining excellent customer satisfaction and smooth workflows. I enjoy keeping customers happy while ensuring all orders flow without issues, and I’m confident I can deliver the results you’re looking for. Looking forward to working with you. Best regards [Marcela Domingo]
$500 USD in 7 days
0.0
0.0

Having successfully managed multiple e-commerce shops, including Shopee and Lazada, I am confident that I have the skills and experience you need to keep your store running smoothly on a day-to-day basis. As an Excel expert with proficiency in VBA coding, I can offer more than just order processing and customer support - my knowledge of data management and analysis can bring tremendous value to your project. With access to your store dashboard, I will ensure that all incoming orders are processed in a timely manner, generating relevant airway-bills, coordinating courier pickups as per your schedule, and updating order statuses promptly. Moreover, I understand the importance of quick and effective communication for customer satisfaction. Based on my excellent handling of high daily order volumes in the past, I assure you that all buyer inquiries will be responded to promptly with the utmost clarity using your provided response scripts. Timeliness, organization, and commitment are my strengths. If selected for this project, you can rely on me to be fully present during Indonesian business hours and provide daily deliverables aligned with your expectations. Let's work together and not only keep your customers happy but also streamline the entire order process for sustainable growth.
$700 USD in 4 days
0.0
0.0

Hello, I have extensive experience managing Shopee Seller Centre stores in Indonesia, including order processing and customer communication, ensuring smooth daily operations. I understand the importance of reliability, promptness, and maintaining a friendly tone in customer interactions. Here's how I can support your store: - Order Processing: Immediately after payment confirmation, I will arrange shipment, generate airway bills, coordinate with courier pickups, and update order statuses to keep buyers informed and orders on track. - Customer Service: I will respond to all buyer inquiries about order status within the same working day using your provided templates, ensuring clear and friendly communication. All chats will stay within Shopee, as you specified. I have managed Shopee stores with daily order volumes ranging from 20 to 100+ orders, maintaining high responsiveness and positive customer interactions. (You can view one example store here: [insert store link], if applicable.) I am detail-oriented, dependable, and enjoy helping brands grow by keeping customers happy and orders flowing smoothly. Looking forward to the opportunity to support your store!
$350 USD in 7 days
0.0
0.0

Hello there, I can manage Shopee Seller Centre by processing orders, arranging shipments, and handling customer inquiries quickly and professionally. I have experience managing both Shopee and Tokopedia stores, ensuring smooth daily operations and reliable support. Please send me more details over the chat. Regards, Fauzi
$250 USD in 7 days
0.0
0.0

Hi, I’m Agung, and I’ve spent over 8 years handling administration, customer support, and order processing. I know how important it is to keep orders flowing and customers happy in any online marketplace. For your Shopee store, I can: Process all new orders and move them to “Ready to Ship” before the courier cut-off. Reply to all customer inquiries the same day (usually much faster) using your templates. Keep daily rcords organized with chat screenshots in the shared folder. Stay online and responsive during Indonesian business hours. I also have experience with other platforms like Lazada, Tokopedia, and online store management in general, so I can adapt easily if you expand beyond Shopee. I’m reliable, detail-oriented, and focused on making sure your store runs smoothly every day. Looking forward to working together. I’ll be happy to share my resume for your review if required. Best regards, Agung Prakoso
$335 USD in 30 days
0.0
0.0

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