Shopee Indonesia VA: Orders & Support

I need an experienced virtual assistant who already knows their way around Shopee Seller Centre (Indonesia) to keep my store running smoothly every day. Your focus will be twofold: make sure every incoming order is processed on time and handle all buyer messages that ask about order status. Here is what the role looks like from my side: • Order processing – as soon as a payment is confirmed you’ll arrange shipment in the Seller Centre, generate the airway-bill, coordinate with the courier pickup schedule I provide, and update the order status so buyers can track their package without delays. • Customer service – most questions are simple “Where is my order?” messages. I expect a friendly, concise reply following my template within the same working day (faster is even better). All communication stays inside Shopee chat; no live-chat widget or phone calls involved. You will get full access to the store dashboard plus my standard response scripts, shipping cut-off times, and escalation rules. Reliability is key: if you commit to a shift, I need you online and responsive during Indonesian business hours. Daily deliverables I’ll review in the dashboard: – All new orders moved to “Ready to Ship” before the courier cut-off – 100 % of buyer inquiries answered, with chat screenshots logged in a shared folder If you’ve successfully managed a Shopee or Lazada shop before, let me know the store link and average daily order volume you handled. Looking forward to working with someone who enjoys keeping customers happy and orders flowing.

Project ID: 39732905