Sri Lankan Guest Relations Executive

₹1500-12500 INR

Closed

Posted 7 days ago

₹1500-12500 INR

Paid on delivery

I manage a growing portfolio of short-term rentals and now need a remote Guest Relations Executive based in Sri Lanka to become the first point of contact for every traveller who books with us. You will be answering calls, WhatsApp messages, and emails in real time, guiding guests from their first question right through to check-out. The role demands true fluency in Sinhala, Tamil, English, and preferably additional local Sri Lankan languages for better communication with diverse clients. You will spend most of your day inside our cloud-based booking system, adjusting reservations, processing cancellations, and keeping notes tidy for the operations team. Because you will already be comfortable handling phone, WhatsApp and email conversations, ramp-up will be quick. Previous hotel or reservations experience is an advantage, though I’m happy to train the right person who brings natural warmth and attention to detail. Key deliverables • Respond to every inquiry within 15 minutes during shift hours • Enter new bookings, modifications, and cancellations accurately in the system • Keep guests updated before arrival, during their stay, and after departure • Flag special requests or issues to housekeeping and maintenance teams immediately • Send a concise end-of-shift report summarising open tickets and actions taken This is a long-term, remote position with stable hours and plenty of room to grow as we expand. If you love solving problems for travellers and have reliable internet plus a quiet place to work, I’d like to hear from you.

Project ID: 40623407

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2 proposals

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Active 4 days ago

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2 freelancers are bidding on average ₹9,750 INR for this job

@sattarmaharram

With my extensive experience in customer service and my command of multiple languages including English, Russian, Turkish, and Azerbaijani, I am confident that I am perfectly suited to be your Guest Relations Executive for your Sri Lankan short-term rental business. My exceptional language skills not only support day-to-day communication requirements, but also provide an added advantage of catering to a wider clientele base more efficiently. I understand the importance of the first point of contact with guests and how it sets the tone for their entire experience. Having worked in various customer-facing roles, I have honed my ability to provide a warm, professional, and prompt service to meet guests' needs. My attention to detail and efficiency with cloud-based systems will ensure accurate reservation management and timely responses meeting your key deliverables. Furthermore, my unwavering interpersonal skills enable me to navigate challenging situations effectively while delivering exemplary service. Beyond being a customer support agent, I see myself as an ambassador for your brand ensuring that each guest receives an enriching experience from the moment they inquire till the end of their stays. Commitment and dedication are key tenets that define my work ethic which makes me the ideal candidate for your long-term remote position.

₹7,000 INR in 7 days