
Open
Posted
•
Ends in 3 days
Paid on delivery
I run a growing timber flooring business and need a dedicated sales-minded person to keep our recent buyers feeling valued long after installation day. Your core focus will be regular check-ins—nothing heavy on prospecting or hard closing, simply nurturing the relationships we already have so referrals and repeat orders flow naturally. How you’ll stay in touch • Phone calls • Emails A quick, friendly ring or a concise message every few months is all that’s needed: confirm they still love the floor, answer small care questions, and discreetly ask for feedback or referrals when the moment feels right. I’ll give you access to our CRM, past purchase details, and a loose contact schedule; you’ll log each interaction so I can track customer sentiment. Success looks like this: every assigned client hears from us on time, unresolved issues are flagged immediately, and I can see clear notes in the system showing conversations, feedback, and any warm referral leads you uncover. If that style of relationship management sounds like your strength, let’s talk.
Project ID: 40485146
21 proposals
Open for bidding
Remote project
Active 3 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
21 freelancers are bidding on average $448 AUD for this job

Hey! I specialize in customer relationship management and post-sale client nurturing with 9+ years helping service businesses increase repeat business and referrals through structured follow-ups. Here’s how I can help: * Maintain regular, friendly check-ins with past buyers via phone and email * Log all interactions clearly in your CRM with accurate sentiment notes * Identify satisfaction levels and gently surface referral opportunities * Flag any issues early so they can be resolved before they escalate Could you clarify how many active customers are currently in your CRM and whether you already have a fixed follow-up schedule in place, or would you like me to help structure one from scratch?
$500 AUD in 7 days
5.0
5.0

Hi there, This project instantly caught my eye, so I had to reach out. I love the idea of nurturing existing client relationships post-installation. Regular check-ins, phone calls, and emails are my jam. Keeping things seamless and user-friendly is key. I specialize in customer relationship management and communication. I'm the right person for this project with my knack for building rapport and generating referrals. Speedy communication and a fast turnaround are my commitments. Let me know if you are available for a quick chat! Regards, Aashiq
$400 AUD in 7 days
4.5
4.5

Hi, I can help you stay connected with past timber flooring customers through friendly check-ins by phone and email. I understand this is not about hard selling. The goal is to make buyers feel valued after installation, answer small care questions, spot any concerns early, and ask for feedback or referrals in a natural way when the timing feels right. I can follow your CRM schedule, review each customer’s purchase details before contacting them, log every conversation clearly, and flag unresolved issues or warm referral opportunities straight away. Please share the CRM process and contact schedule, and I can start with a small group of recent buyers so you can review the tone and notes before scaling.
$300 AUD in 30 days
4.4
4.4

Hello, I would be pleased to support your timber flooring business by building strong, lasting relationships with your existing customers. With experience in customer communication, CRM management, and client support, I understand the importance of keeping customers engaged long after a project is completed. I can conduct timely follow-up calls and emails, ensuring every client feels valued and supported. Whether it's checking customer satisfaction, answering basic care-related questions, gathering feedback, or identifying referral opportunities, I will represent your business professionally and consistently. I am highly organized and comfortable working with CRM systems, maintaining detailed interaction records, tracking customer sentiment, and promptly escalating any concerns that require attention. My focus is on creating positive customer experiences that encourage referrals, repeat business, and long-term loyalty. I look forward to discussing how I can contribute to your continued growth and customer retention efforts. Best regards, Safdar Khalil
$400 AUD in 30 days
3.6
3.6

Hi, I can keep your timber flooring customers engaged after installation so every client feels looked after and referral opportunities are never missed. Your focus on scheduled phone and email check ins, sentiment tracking, and quickly flagging issues stood out, and I have extensive experience managing CRM based workflows and customer communications. I will handle timely follow ups, maintain detailed notes, and identify referral opportunities naturally so you retain happy customers and generate repeat business. Which CRM are you currently using, and do you already have templates for follow ups or would you like those refined as well? Best Regards, Fizza Nadeem K
$250 AUD in 5 days
3.6
3.6

I'm experienced not only in content creation and SEO strategies, but also in understanding and delivering what businesses need. Your project requires maintaining strong customer relationships through regular contact, demonstrating our commitment to their satisfaction. This aligns perfectly with my skills of project management and sales, which I've employed frequently across various industries. My approach isn't just about making connections or closing deals; it's about building and nurturing long-term relationships based on trust and value. When you hand over your CRM duties to me, rest assured that I will use the information intelligently to foster positive engagement. With my attention to detail, each interaction will be logged accurately so you can gather crucial insights on customer sentiment. Ultimately, my goal is to enrich your customers' experience by making them feel heard, valued, and cared for even after the sale. This fosters a loyal customer base and generates repeat business through favorable referrals – the key indicators of success that we envisage for this project. Let's take your timber flooring business to new heights by creating meaningful connections with your clients!
$250 AUD in 1 day
0.0
0.0

With almost a decade in the IT field and a diverse array of skills extending to include web and mobile development, I'm confident in providing the technical support you need for customer relationship management (CRM) as well. As an owner of a timber flooring business, maintaining a strong connection with your customers is vital. Fittingly, I specialize in promoting long-term customer loyalty through consistent communication and am responsible for extensive notes 로깅 that ensures nothing slips through the cracks. A seasoned user of various CRMs, your system's interface will pose no challenge for me. My meticulous attention to detail and organizational prowess will ensure each interaction is both logged and commemorated effectively. Right from addressing any unresolved issues immediately to discreetly asking for referrals when appropriate, I know how volumes these simple gestures can speak about a brand. Lastly, my availability extends beyond the project's completion. I offer free support for 3 months subsequent to the delivery of my service—a gesture that echoes my commitment to ensuring your satisfaction is not only met but exceeded. By choosing me, you choose a professional experience that tailors its work around your unique needs. Let's create a mutually beneficial partnership with tangible results!
$500 AUD in 7 days
0.0
0.0

I understand exactly what’s required for this project and I’m confident I can deliver high-quality results efficiently with strong attention to detail. I can provide examples of previous projects relevant to your requirements. Your focus on nurturing existing client relationships aligns perfectly with my expertise. With a keen eye for detail and a proactive approach, I excel in maintaining customer satisfaction and driving repeat business. By leveraging strong communication, fast turnaround, and problem-solving skills, I ensure every client feels valued and heard. If you want this project handled smoothly and professionally, feel free to discuss the details with me and claim your free consultation. Best Regards, F. Snyders
$550 AUD in 7 days
0.0
0.0

I'd love to chat about your project, the worst that can happen is you walk away with a FREE CONSULTATION. We recently helped a service business achieve results similar to your goal. We will help you enhance customer retention and drive repeat business effortlessly. Our focus will be on nurturing relationships with recent buyers through regular check-ins, ensuring they feel valued and satisfied. Your emphasis on maintaining clean, professional, and seamless customer interactions aligns perfectly with our expertise in providing integrated and automated CRM solutions. We excel in turning complex requirements into effortless solutions that benefit both users and businesses. Regards, Clinton
$350 AUD in 7 days
0.0
0.0

I've recently worked on projects involving customer relationship management and sales nurturing, focusing on creating strong client connections to drive referrals and repeat business. I can help you ensure that every client feels valued and engaged long after the timber flooring installation. Success means timely check-ins, prompt issue resolution, and detailed CRM notes that capture feedback and potential referral opportunities. In approaching this project, clear communication, proactive relationship management, and meticulous record-keeping are key. I prioritize responsiveness, attention to detail, and a commitment to your business's success. I may not have reviews yet, but that's why I offer dedicated attention, effective communication, and a genuine interest in achieving your desired outcomes. I'd be happy to discuss further how my approach can enhance your customer relationships and drive business growth. Let's connect. Regards, Thabo
$400 AUD in 7 days
0.0
0.0

Your biggest risk here probably isn’t development. Most freelancers will focus on features, but what truly matters is post-sale customer nurturing. As a seasoned freelance consultant, I understand the pivotal role of relationship management in driving referrals and repeat orders. My approach is simple yet effective: regular check-ins via phone calls and emails to ensure your clients feel valued long after installation. By leveraging your CRM data, I’ll maintain a personalized contact schedule, address any concerns promptly, and subtly explore opportunities for referrals. Success, for me, means every client engagement is timely, feedback is documented, and warm leads are nurtured. If you seek a dedicated follow-up agent who prioritizes customer relationships over hard selling, let’s discuss how we can elevate your timber flooring business together.
$550 AUD in 7 days
0.0
0.0

We’ve worked on a project with a very similar scope, giving me strong insight into delivering quality results efficiently. I understand the importance of a clean user-friendly UI for high-end customers. I'd love to chat about your project and how we can help you nurture customer relationships effectively. Walk away with a free consultation. Regards, Nabeel Ismail
$350 AUD in 7 days
0.0
0.0

Hello, I have spent the last 4 years solving exactly this type of customer follow-up and CRM relationship nurturing problem. I will call and email recent timber flooring buyers on schedule, confirm satisfaction, answer care questions, capture sentiment, flag issues fast, and log clear notes, feedback, and warm referral leads in your CRM. My approach is friendly, sales-minded, and never pushy, helping repeat orders and referrals flow naturally. Thanks.
$600 AUD in 7 days
0.0
0.0

Hi there, Your flooring customers do not need a hard sell after install - they need a steady follow-up that feels human and timely. This role is really about protecting the trust you already earned, spotting small issues early, and turning happy buyers into repeat work and referrals. I would handle the contact rhythm with simple call and email touches, then log every outcome in your CRM so nothing slips. That includes care questions, sentiment notes, referral hints, and any install issues that need your attention fast. The tricky part here is consistency - not just making contact, but keeping the notes clean so you can see who was happy, who needs a callback, and who might refer a neighbor. In a recent CRM support role, I kept customer follow-ups organized across email and phone, and tightened note quality so the team could act on warm leads faster. That kind of steady admin and customer care is a good fit for a growing trade business where reputation matters. If helpful, I can also help shape a very light follow-up script so the outreach stays natural and not pushy. Best regards,
$750 AUD in 2 days
0.0
0.0

With my extensive programming and web application development skills, I believe I am uniquely positioned to excel in this timber flooring follow-up role. Beyond programmatic knowledge, my intimate familiarity with Customer Relationship Management (CRM) systems is particularly relevant for your project. Having built numerous CRM applications, I understand the power and importance of effective customer management and nurturing every relationship. Implementing the smart use of data-driven strategies in order to strengthen customer loyalty and capitalize on referral opportunities is a talent I've honed over the years. Moreover, my comprehensive grasp of JavaScript, TypeScript, Python, among other languages enables me to proficiently handle tasks involving your preferred communication mediums: phone calls and emails. Equipped with this skillset, I can efficiently conduct the regular check-ins mandated by this role; addressing customer queries, securing feedback and identifying potential referral opportunities where appropriate. Perhaps more than anything else though, it’s the dedication and focus that I bring that will make me an excellent fit for your needs. As a Full Stack developer emphasizing clean code, clear scope and fast delivery, I have always had a deep appreciation of what drives businesses forward, communication. And it is precisely this thoughtful understanding of how communication drives customer satisfaction that ma
$750 AUD in 4 days
0.0
0.0

As a detail-oriented professional with extensive experience in project management, I believe I am the perfect candidate to tackle this timber flooring follow-up task. Throughout my career, I have honed my communication and relationship-building skills while managing large data sets, delivering accurate information, and ensuring effective documentation. In essence, I do not only get the job done, but I also do it right. With me onboard, your recent buyers will feel genuinely valued as I will make concise, intentional outreach attempts designed to strike the perfect balance between staying engaged and avoiding overcommunication. My goal is to engage meaningfully with customers, confirming their satisfaction while providing support and subtly exploring potential referrals. Moreover, my proficiency in CRMs and data organization means that our interactions will be tracked and reported efficiently. You will have real-time insight into each conversation, client sentiment, important feedback or unresolved issues requiring immediate attention. By soliciting feedback and maximizing referrals, my approach can significantly contribute to repeat orders and business growth. This is an opportunity where my skills directly align with your needs
$250 AUD in 7 days
0.0
0.0

Hey there, This role is a great fit for my experience. I’m comfortable handling customer follow-ups through both phone calls and email, ensuring every client feels valued long after their flooring installation is complete. I can consistently reach out to customers on schedule, maintain detailed CRM records, gather feedback, identify referral opportunities, and promptly flag any concerns that require attention. My communication style is professional, friendly, and relationship-focused, which helps build trust and encourages repeat business naturally. I understand that success in this role is not about hard selling but about creating positive customer experiences that lead to referrals and long-term loyalty. I am highly organized, reliable, and confident managing ongoing customer relationships while keeping accurate notes and updates in the CRM. I’d be happy to discuss how I can support your business and help strengthen relationships with your existing customers. Best regards, Abdullah Sajid.
$300 AUD in 7 days
0.0
0.0

I’m highly experienced in projects like this, so it’s a great fit. I understand the importance of nurturing customer relationships in a growing timber flooring business. While I am new to Freelancer, I have tons of experience and have done other projects off-site. I excel at maintaining client satisfaction through regular check-ins, phone calls, and emails. Keeping interactions friendly and professional is key to ensuring customers feel valued and likely to refer or reorder. I can quickly adapt to your CRM system, ensuring all interactions are logged for easy tracking. I would love to chat more about your project! Regards, Bester Devenier
$550 AUD in 7 days
0.0
0.0

Customer Follow-Up & Relationship Management Support Hello, I’m interested in supporting your timber flooring business by managing consistent customer follow-ups and maintaining strong long-term client relationships. My focus would be keeping communication organized, professional, and personal so customers continue feeling supported well after installation. I can handle scheduled phone calls, follow-up emails, CRM updates, customer feedback tracking, and referral identification while ensuring every interaction is logged clearly. I’m comfortable working with CRM systems, structured follow-up workflows, spreadsheets, and customer communication processes. I also use AI-assisted organization and reporting tools to help track customer sentiment, reminders, unresolved issues, and referral opportunities efficiently. What I can help with: • Scheduled customer follow-up calls & emails • CRM updates and interaction tracking • Referral & repeat-business identification • Customer satisfaction follow-ups • Escalation of unresolved concerns • Organized reporting and communication logs I understand this role is about relationship-building rather than aggressive sales, and I’m comfortable representing your brand in a professional, friendly, and reliable way. Regards, Saidul Islam Full Stack AI, ML, Automation & SaaS Builder | Powered by Python, FastAPI, Django Not just a Freelancer, but a 100% reliable Technical Partner
$499 AUD in 30 days
0.0
0.0

Melbourne, Australia
Payment method verified
Member since Jul 5, 2023
$30-250 AUD
$250-750 AUD
$250-750 AUD
$30-250 AUD
$750-1500 USD
₹600-1500 INR
₹250000-500000 INR
€6-12 EUR / hour
₹1000-3000 INR
$25-50 AUD / hour
₹12500-37500 INR
€6-12 EUR / hour
$30-250 USD
$10-20 USD
$2-8 USD / hour
₹12500-37500 INR
₹12500-37500 INR
€2-6 EUR / hour
₹37500-75000 INR
₹600-1500 INR
$25-50 AUD / hour
₹600-1500 INR
$250-750 USD
₹37500-75000 INR