Backoffice remote administrator
Bajet $15-25 USD / jam
Job Description:
Job Description:
• This role is suitable for a person with a passion for learning and working in a digital
environment.
• The role of the back-office administrator is to participate in the maintenance,
support, and evolution activities of the company
• The role entails administering the backend processes in collaboration with other
team members to meet the business requirements
• The person will report to the product owner directly
• The person will be responsible to administer and maintain the order fulfillment
process
• The person will be responsible to keep a check on complaints and fulfilling the
customer’s requirements on time
• Provide assistance with general administrative duties
• Maintain the back-office architecture and standards in accordance with the
application requirements, the baseline architecture, and the business continuity
plans
• Monitor and analyze technical logs in order to ensure the security and service
continuation
• Document the infrastructure and services where needed and maintain the
documentation
• The person should be able to work in a team environment
• The back-office team is one of the most important teams in any business as they
have a very vital role in business growth by ensuring the customers have a good
experience
Requirements
• Minimum 2 years of experience in customer services or office administrative duties
• Good written and verbal communication skills and proficiency in writing instructional
content
• Ability to comprehend and interpret instructions, and ask clarifying questions to
ensure understanding
• Ability to write routine reports and correspondence
• Ability to respond to common inquiries or complaints from clients with a strong,
professional customer service orientation
• The position requires basic analytical skills.
• Ability to understand and carry out general instructions in standard situations
• Ability to solve problems in standard situations
• Proficiency with designing instructional systems, models, and methodologies,
• Proficiency with word processor and presentation software applications including
Word and PowerPoint
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Extensive knowledge of office administration
• You will have to work during the EST Time zone
YOUR MISSION
• Carrying customers through the post-sale onboarding process and setting the tone
for the excellent service they will receive.
• Helping customers continually achieve their objectives and ensuring their measures
of success are met.
• Being the main point of escalation for customers; their representative within the
network
• Helping to identify customers that are 'at risk' and set recovery plans in place to win
them back around.
• Ensuring that for every customer, we know what they love about our platform, and
what we could improve.
• Helping to determine, design and develop new ways for our customers to get the
most out of our platform.
A LITTLE BIT ABOUT YOU
• Degree level education or equivalent life experience.
• You'll be working with clients and in a team environment, so ideally you'll get energy
from working with people.
• You're comfortable communicating and building relationships.
• You have a growth mindset and you're always looking to learn; we're looking for
someone who can both grow the role and their career at the same time.
• You excel in a high-growth environment, working at a startup pace, embracing
change and adjusting course regularly
42 pekerja bebas membida secara purata $19/jam untuk pekerjaan ini
Hello there, Firstly, I am applying for this role because I can follow instructions and I am great at what I do. I am a Virtual assistant with about 5years of hands-on experience. I have handled duties such as sales, e Lagi
Hello dear, I have read out your description thoroughly and i am certain I am the best for the job. I, as a virtual assistant, provide a great service to my every client with great hard work. As a freelance virtual ass Lagi
Hi Maam/Sir, Let's go ahead and bring home the bacon. I would be happy to be your partner in your success. I have 12 years of customer service experience where helping out customers becomes a natural and primary obj Lagi
I am a excel expert I am a software developer and I have a digital marketing experience I have a degree of bachelor of engineering
I wil do this work for you in 7 day I need it I will try my best i am now in 12th std for some pocket money I want to do this it's my 1st time to do this type of work
Hello, HIRE ME! If you want not only an experienced Administrative support but a creative thinker and jack of all trade as well. Connect me AS SOON AS POSSIBLE as we can discuss more details about this. "wink" Love&L Lagi
I have a team of experienced agents and we are currently doing outbound calls for a health insurance company in the US where my agents give insurance options to customers. Each agent is generating an average of 10 lead Lagi
Dedicated smart worker and being punctual and make sure to give an excellent track record and being smart accessibility
I am new freelance but my experience is more. My any work I put 100parsent. I am waiting your response.
Hola soy Daniel Garcia tengo mas de 10 años de experiencia en servicio al cliente, soporte tecnico y manejo de proyectos.
I have all the skills and experience listed in the job description and I'm confident that i can make an immediate impact on your company
Hi, my name is Gino Claveria and I am sending this proposal to express my sincerest interest in applying for this job. I am a graduate of Bachelor of Science in Computer Science. I have worked as a customer service rep Lagi
I have got a great experience in the customer service field, i previous worked as an international call center agent at vodafone uk (VOIS) for 3 years
