For our photography studios doing business portraits matching with photographers based in 3 locations we are looking for a helping customer support Level 1 Agent. Starting by mail and maybe later also by chat and phone.
- Easy, fun and flexible support
- Cool topic: photography
- Work from anywhere
- Flexible working hours
- Possibility to to developp to Level 2 and earn more
- Part of a fast growing young company
- Native German or bilingual
- 1h - max. 2h per day from Mo - Sat (times +/. flex)
- Experience with customer support
- Freelancer or contractor.
- At least 21 years old
- Worked with Freshdesk or other support tools
What we expect:
- Take full responsibility for our customers’ success
- Troubleshoot issues, engage current customers, and build out our Knowledge Base and FAQs.
- Use your customer service skills to treat our clients like VIP's. You'll help us answer client inquiries and resolve tricky questions like a pro.
- Troubleshoot bugs and develop new opportunities for the Customer Success Team.
Please write: Selfie as the first word so we know oyu actually read this description.;)