Full-Time Customer Support Specialist Needed -- 2

@Tanmoy236

Hey! I specialize in customer support and technical troubleshooting with 9+ years helping digital service businesses resolve issues efficiently. Here’s how I can help: • Handle live chats, tickets, disputes, and post-sale customer issues • Troubleshoot authentication, device pairing, access, and account problems • Support Spanish, English, French, and German customer communications • Maintain SLA targets while identifying and escalating genuine service issues Could you clarify whether the Spanish requirement is mandatory for every shift or only certain customer queues?

@safdarr55

Having spent the last 10 years honing my skills in providing exceptional customer support, I believe I am the perfect candidate to be your next Full-Time Customer Support Specialist. I have extensive experience working with e-commerce marketplaces and handling diverse tasks including live chat, ticket resolution, dispute management, and account onboarding. This includes proficiency in Spanish, English, French, and German – ensuring seamless multilingual assistance. Moreover, my sound technical background is a valuable asset for this role. I am well-versed with VPN routing, browser cache/incognito modes, mobile app deep links etc which are crucial for proper digital subscription support. I'm also well-equipped to provide technical defense statements based on forensic evidence reports to resolve claims – helping you maintain a good relationship with your customers. But beyond just the technical aspects, my true value lies in putting the client first. I am committed to adding value and consistently meeting response time targets (SLA). My strong written communication skills assist me in conveying complex information concisely. Being highly punctual and dedicated to your project will ensure smooth operations even for challenging shift requirements. Ultimately, choosing me means choosing reliability and a commitment to delivering top-quality results for your customer support needs.

@alluankit01

Hi, I can support your full-time live chat and technical support operations for digital subscription customers, marketplace tickets, onboarding issues, disputes and account-access guidance. My approach will be to follow your templates, macros, portal process and SLA rules carefully while keeping customer replies clear, polite and accurate in Spanish and English. I can help with: * Live chat support * Marketplace ticket handling * Customer onboarding guidance * Subscription access troubleshooting * Smart TV pairing support * iOS/Android deep-link guidance * Browser cache/incognito/VPN basic checks * Dispute response drafting * Evidence/report preparation * Escalation of valid technical issues * Daily support updates Deliverables: * Customer chats handled during assigned shift * Tickets updated and resolved * Disputes documented clearly * Technical issues escalated properly * SLA-focused responses * Clean daily activity summary I’m comfortable working with support templates, customer troubleshooting, marketplace communication, AI translation tools and structured ticket workflows. I can work according to Spain time and maintain clear written communication throughout the shift. Best regards Ankit

@jagratip3

Hello, I’m interested in your Customer Support Specialist position. I have a strong technical background and experience working with customers, troubleshooting technical issues, managing support requests, and communicating clearly to resolve problems efficiently. I’m comfortable handling live chat and tickets, investigating whether an issue is caused by the service or user configuration, and providing step-by-step guidance for account access, device setup, browser/app issues, authentication, and troubleshooting. My technical experience includes working with web applications, APIs, databases, cloud platforms, mobile applications, and general IT troubleshooting. This allows me to understand technical problems quickly and explain solutions in a simple way to non-technical customers. I’m also comfortable using templates, macros, AI translation tools, and structured documentation while maintaining a professional and customer-focused tone. I understand the importance of SLA, response time, accurate records, escalation, and consistent support quality. I have a reliable workstation, stable high-speed internet, and can commit to a fixed schedule. I can also adjust my working hours to your required Spain/Madrid time zone and maintain the required 6-days-on/1-day-off schedule. I’m ready to provide my updated CV and discuss my previous experience in more detail. I’d be happy to complete a short trial or practical support test if required. Thanks!!

@Steefun

Live Chat Experience Hi there, Poorly handled technical disputes and slow ticket resolution cost marketplace revenue and account standing. I manage live chat, tickets, and post-sales inquiries on GamsGo for streaming subscriptions, guide customers through portal access and code pairing, and submit technical defense reports to resolve claims. I use AI translation for Spanish, English, French, and German support. Country of residence: Pakistan. Local time zone: PKT (UTC+5). The Night Shift in Spain (00:00–08:00 CEST) aligns with 03:00–11:00 PKT, which I can reliably cover. Experience summary: 5+ years in customer support, live chat, and technical troubleshooting for digital subscription services and marketplace operations. Please drop me a message, and we can discuss the budget for fixed projects. What is the most common technical issue users report during Smart TV pairing or deep-link access? Let's dive into an exciting discussion about the project! Cheers

@spaarrshkaithal1

Hi, I’m interested in the Customer Support Specialist position. I have 10+ years of experience in e-commerce, customer support, marketplace operations, and technical troubleshooting. I’m experienced with live chat, tickets, order/account issues, customer communication, and resolving technical problems using clear step-by-step guidance. I’m also comfortable using AI translation tools and support templates. Country: India Time Zone: IST (UTC+5:30) I can reliably work according to the required Spain-time shift. I’m available for a full-time, 6-days-per-week schedule and can start immediately. Thank you.

@simonmorsh02

**Customer Support Specialist Application** I bring extensive experience in **customer service, management, e-commerce, manufacturing, sourcing, and problem-solving**. My background includes **11 years in management with 7-Eleven (Dallas, 2006–2016)**, **10 years with Nike Authorized Retailers in the USA (1992–2002)**, and my current role as **Founder of Silk N Silicon**, specializing in apparel manufacturing, sourcing, and international e-commerce. I have expertise in product development, supplier coordination, quality control, and dispute resolution. As a published business author, my debut nonfiction, *Angecorex Points (Part One)*, is under review by the Library of Congress. I hold a **Customer Service Diploma (Alison, Ireland, 2025)** and am fluent in **English and Bengali**. I am proficient in MS Office, email, Internet tools, Photoshop, and Canva. I value fast response times, accuracy, patience, accountability, and adherence to procedures. **Availability:** 24/7, flexible **Location:** Dhaka, Bangladesh (UTC+6) I seek a long-term role and am committed to delivering reliable, professional customer support. Best regards, Mollah Morshed

@andreaossa

Hi, ​I am ready to start immediately. Here are my details: ​Location & Shift: Colombia (COT / UTC-5). I can cover the Night Shift (00:00 - 08:00 Spain Time / 17:00 - 01:00 Colombia Time). ​Experience: Proven experience in customer support, live chat management, and digital account troubleshooting using templates and translation tools. ​Setup: Excellent written communication, fast response times, and full availability Monday to Saturday. ​Looking forward to working together!

@ItunuNova

Hi, I'm applying for the Morning Shift (08:00–16:00 Spain Time / CEST), which corresponds to 07:00–15:00 my local time in Nigeria (WAT, UTC+1). I can cover this shift reliably, six days a week. Here's a brief summary of my relevant experience: I have 2–4 years of customer support experience handling live chat, ticket resolution, and post-sales inquiries across digital platforms. I'm comfortable guiding users through account access, authentication issues, device pairing, and browser/app troubleshooting in plain, clear language. I use AI translation tools to manage multilingual support efficiently and follow structured templates and macros to maintain consistency and meet SLA targets. For dispute and claim resolution, I document issues methodically — distinguishing genuine service defects from user configuration errors — and compile clear, well-structured reports for escalation and mediation. Country & Time Zone: Nigeria (WAT, UTC+1) Preferred Shift: Morning — 08:00–16:00 Spain Time Internet & Equipment: Stable broadband, reliable laptop, backup power available I'll share my CV on request. Ready to start immediately. Itunu

@Ahsan5357

Dear Hiring Manager, I am interested in the Customer Support Specialist position. I have experience in customer communication, live chat, handling inquiries, and resolving issues professionally and efficiently. I am comfortable troubleshooting common technical problems such as account access, login issues, browser/cache problems, mobile app links, device pairing, and authentication. I can quickly learn your internal systems, follow support templates and procedures, and escalate genuine technical issues when necessary. I have strong written English communication skills and can use AI translation tools to assist customers in Spanish, French, and German. I understand the importance of fast response times, SLA targets, accurate ticket handling, dispute resolution, and customer satisfaction. I am available for the required Monday–Saturday 9:00AM–05:00PM Spain time shift and can reliably adjust my schedule to Spain time. I have a reliable computer, stable high-speed internet, and backup power to ensure uninterrupted work. I am looking for a long-term opportunity and would be happy to provide my CV and discuss my experience further. Thank you for considering my application. Best regards, Ahsan

@arsyan66

Hi! I am a dedicated Customer Support Specialist ready to work on the Spain Time (CEST) shift. I have strong experience in live chat management, ticket resolution, and post-sales inquiries. I am technically proficient in handling VPN routing, browser troubleshooting, and digital subscription portals (such as GamsGo and streaming platforms). I can communicate effectively in English, use AI translation tools for multilingual support, and strict adherence to SLAs is my priority. My workstation, high-speed internet, and power backup are fully ready. Looking forward to discussing this role!

@SonnyDube

I am a perfect fit for your project. I can efficiently handle live chat, Smart TV code pairing, and GamsGo dispute resolution while reliably covering your required Spain CEST shift. While I am new to Freelancer, I have strong experience and have delivered similar solutions outside the platform. My BPO and technical customer support background ensures fast SLA response times, clear communication, and accurate troubleshooting for subscription services. I offer a free consultation to better understand your project needs, workflow templates, and provide the best technical approach. I would love to chat more about your project! Regards, Sonny Dube

@laibak002

Hi! I’d love to support your team as a Customer Support & Technical Support Specialist. I’m a professional Virtual Assistant and E-commerce Specialist with 5 years of experience in customer communication, e-commerce operations, troubleshooting, and handling customer issues professionally. I can manage live chats and support tickets, assist customers with account access and digital products, troubleshoot common browser, mobile, authentication, and configuration issues, and distinguish genuine service problems from user-side issues. I’m also comfortable documenting cases, handling escalations and disputes, and using templates or AI translation tools to maintain clear and consistent communication. I understand the importance of strict SLAs, punctuality, accurate documentation, and reliable customer support in a high-volume environment. I’m based in Pakistan (PKT, UTC+5), so your 00:00–08:00 Spain time shift corresponds to 03:00–11:00 PKT. I can work with this schedule and would be happy to provide my updated CV and further details about my relevant experience.

@engjelldervishi1

Dear Hiring Team, I am writing to apply for the Customer Support Specialist position for your digital subscription services. With a background in technical support and experience working in SAP environments operated via Citrix, I am confident in my ability to handle live chat, technical troubleshooting, and account onboarding efficiently. Here are the key details regarding my application: Shift Preference & Availability: My primary focus is working the Saturday Night Shift (00:00 – 08:00 Spain Time / CEST). I am also available for Friday shifts or coverage as needed. Technical Experience: I have hands-on experience in customer care, technical troubleshooting, and help desk operations. Currently, I work in SAP support hosted on Citrix virtual infrastructure, which gives me a strong technical foundation to easily navigate your automated portals, Master Key redemptions, and streaming device authentication protocols. Languages & Setup: I offer native German and fluent English skills, along with a dedicated home workstation with high-speed internet and power backup. Please contact me at your earliest convenience so I can send over my updated CV for your review. Thank you for your time and consideration. I look forward to hearing from you. Sincerely, Engjell Dervishi