Call Center Agents duties and responsibilities
Our Call Center Agents complete customer service tasks for Fortune 500 companies (The Client), which we provide superior services, to ensure their customers have the information and assistance they need to have the best customer experience. In addition, our agents maintain The Client's positive reputation and help increase their customer satisfaction rating through seamless and positive customer engagement. They often have the following responsibilities:
Take customer calls and provide accurate and satisfactory answers to their inquiries and concerns
De-escalate situations involving dissatisfied customers while offering patient assistance and support
Guide callers through troubleshooting, navigating the company site, or using The Client's product or service
Offering product/service recommendations to generate additional sales, increase revenue, and generate repeat customers for The Client
Review customer accounts, providing updates and information about billing, shipping, warranties and other account items etc.
Collaborate with other call center professionals to improve customer service and solve all customer issues in a timely manner.
On-going training on The Client's policies, services, and products to stay inform and provide excellent service to our fortune 500 companies to maintain New Beginning Professionals LLC (NBP) relationship on the support company platform, which will provide more opportunities for you to grow and earn more income.
What does a Virtual Call Center Agent do?
A Virtual Call Center Agent handles customer calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information. They work in the comfort of their own home and are provided with a secure connection to one or more of our Fortune 500 Companies' network to ensure every customer is satisfied with their experience with the company and its products or services. Depending on the industry or specific role, some Call Center Representatives may make outbound calls to provide sales support to customers or follow up on inquiries while others may provide troubleshoot and technical support assistance over the phone.
Virtual Call Center Agent skills and qualifications
Call Center Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. These skills and qualifications can include:
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company's products and/or services
Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
Ability to speak multiple languages, especially those common among callers is a plus
Virtual Call Center Agent salary expectations
Virtual Call Center Agents make on average $10 to $20.00 per hour and creates his or her own schedule (Full-time or Part-time basis). Pay rate will vary by the client you service.
Virtual Call Center Agent education and training requirements
Many candidates have at least a high school diploma or GEE or higher
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20 pekerja bebas membida secara purata $14/jam untuk pekerjaan ini
I have been working in this field since last 7 years. I can work properly on time with full of accuracy. Hope you will give me a chance go start it from here to make my future