Software Client Support Agent for leisure / tourism companies

Job Description

We are looking for a B2B Support Agent (live chat) to provide optimal customer service and contribute to the continuous improvement of our product. You will be in direct contact with our customers on a daily basis and will work closely with our teams. We are looking for people wishing to improve their skills through professional experience in an international environment.

This position is to provide Level 2 technical support with active resolution of customer issues based on a broad understanding of the software features and the different customer use cases of the software. The employee must be able to describe the more complex technical problems encountered related to software failures and communicate them to internal teams.


• Deliver quality customer service to the clients of our web application by helping them solve their problems and ensuring that they are fully satisfied.

• Management of outgoing and incoming chat messages and emails in accordance with the response times and the desired level of quality.

• Understand and anticipate the needs of our users, and communicate them to the rest of the teams, ensuring the proper handling and follow-up of customer issues.

• Participate in the improvement of our internal processes. Proactively update internal databases and tools.

• Work on our help center and help with content creation (article, demo, etc.)

Job requirements

• Excellent written and oral French is mandatory.

• A good level in English or Spanish will be valued positively. Knowledge of Italian or Portuguese can also be interesting.

• Prior experience of at least 2 years in customer support / call center is mandatory, ideally part of this experience with live chat for softwares for businesses (B2B) by subscription / SaaS.

• The candidate should be very comfortable with software and applications. A background in computer science would be a plus.

• High school diploma

• A good knowledge of the sector of leisure / sport and tourism providers, and of their internal organization, will be a plus.

• Excellent written and oral communication skills

• Flexibility, positive attitude and ability to solve problems

• Resistance to customer stress, positive attitude and service-oriented action

• You are ambitious, dynamic, rigorous and punctual

• Excellent internet connection required


• Start date: as soon as possible

• Contract: freelancer, full time

• Remote: Yes, 100% remote

• Hours: Daytime work. 44h per week

• Salary: monthly base salary [550 to 800 US$ according to experience] + bonuses

• Bonuses: language bonus + Saturday-Sunday work bonus if desired / necessary.

Company : Bloowatch

Kemahiran: Sokongan Pelanggan, Bantuan Teknikal, Perancis

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Tentang Majikan:
( 0 ulasan ) Spain

ID Projek: #30557048

15 pekerja bebas membida secara purata $6/jam untuk pekerjaan ini


Hello, I am a polished, professional customer service rep offering: • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalt Lagi

$6 USD / jam
(4 Ulasan)

Hi, I'm Christelle Yolande and I have once worked in an Internet Supply Provider's company where I was at the Phone service. I had to answer all the calls, take down the clients problem and get to the person incharge o Lagi

$5 USD / jam
(20 Ulasan)

Hi, I have read your project description and understood it clearly I am an experienced virtual assistant with over 4 years experience in customer support services, project management, order processing, administrative a Lagi

$5 USD / jam
(7 Ulasan)

Hi there, Thank you for your job's opportunity ! I'm a Multilingual French Customer representative well-versed in Chat, Email handling, telephone skills and customers problem's resolutions. I have been working as a s Lagi

$5 USD / jam
(9 Ulasan)

Hello, my name is Paula, I am very interested in working with you. I am an engineer with experience in project management and online projects. I have plenty experience as freelancer, I have worked as virtual assistant Lagi

$8 USD / jam
(2 Ulasan)

Hi, I have 10 + year of experience in technical support. Please do let us know for detailed discussion on it. Thank You

$8 USD / jam
(0 Ulasan)

Hello, good day! Please allow me to work for your company. Here are my skills and work experiences. Accounts: • Airlines (United Airlines - 1 year work experience) - Customer Support - Local (US) and International (G Lagi

$5 USD / jam
(0 Ulasan)

Hello, I saw your post regarding customer support. I am confident to apply for this position and help you with your future endeavors. I would like you to know that I have 6 years of experience with customer support, p Lagi

$7 USD / jam
(0 Ulasan)

Greetings!✌ We know that you are tired looking for the best person to get your daily administrative work done. ✌ A dedicated Virtual Assistant is extremely crucial for running business remotely specially in the wake o Lagi

$6 USD / jam
(0 Ulasan)

I have an experience in customer service and I promise to love and support clients in a very professional manner. I hope you would give me the chance to work with you.

$5 USD / jam
(0 Ulasan)

I have experience related to Tourism as I have completed my graduation related to customer relationship and tourism management

$5 USD / jam
(0 Ulasan)

I am having 4 years of experience in Windows System administration, network administration, Database Administration and Azure Cloud environment. I can work according to the client and complete the task within given per Lagi

$4 USD / jam
(0 Ulasan)

Hi, I was very delighted to know that you have a vacancy in taking the role of an Email Support Associate at your company. I have reviewed your job description on the website and it was clear that you are looking for Lagi

$6 USD / jam
(0 Ulasan)

Dear Concern, I immediately want to become long-term & full-time B2B Support Agent. I am ensuring 24/7 availability for this project. I am also agreeing with all terms & conditions of this job. I have excellent verbal Lagi

$3 USD / jam
(1 Ulasan)

I believe that my more than 9 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit Lagi

$5 USD / jam
(0 Ulasan)