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Technical Support Agent - Pacific Time (Full Time, 100% Remote)

If you love to take initiative with customer issues and want to own the customer experience, then this is the role for you.

We are looking for a Technical Support Agent to walk our customers through the process of achieving their goals with our software, whether their problem relates to a user error, a bug, or something else entirely.

You can work from anywhere in the world. But, you MUST be able to work full-time Monday through Friday from 9 am to 6 pm (Pacific Time). The ability to work a few hours on weekends is an advantage.

YOU WILL BE RESPONSIBLE FOR:

- Maintaining high-quality customer service and professionalism at all times.

- Dealing directly with customers and employees who have technical problems with our software, recommending and performing corrective actions.

- Communicating with our developers to resolve technical concerns as well as working with our application update testers to verify and confirm quality.

- Doing callbacks in regards to sales inquiries and technical issues.

- Issuing refunds and processing payments.

- Updating our self-help documents so that customers and employees can attempt to fix their problems themselves.

THE BEST MATCH FOR THIS JOB:

- Has extensive experience in technical support, particularly in troubleshooting SaaS software solutions.

- Has an affinity for helping customers and teaching them in a timely fashion with outstanding follow through and problem-solving skills.

- Has excellent written and spoken English.

- Is resourceful, detail-oriented, and can work with minimal supervision.

- Is fully equipped for remote work with an excellent internet connection, a headset, and any ONE of the following devices: iPhone, Android mobile phone, or iPad/tablet.

- Experience in sales and customer success is a huge plus.

- You must also agree to use our time tracking software while at work.

THE APPLICATION PROCESS:

Please only apply if you are seriously interested and have the required experience. We are looking for someone reliable who values punctuality, has a good work ethic, and is looking for a long-term position.

To apply, please go to: [login to view URL]

ABOUT OUR COMPANY:

We are a team of over 65 people working 100% remotely in 27 different countries. We develop and market Time Doctor, a time-tracking and productivity tool. Our software can be used by individuals or teams to track time for tasks and monitor computer activity, such as taking screenshots while working, monitor keyboard and mouse activity, and tracking web app and website usage.

Learn more about us here:

[login to view URL]

[login to view URL]

Kemahiran: Sokongan Pelanggan, Pengendalian E-mel, Bantuan Teknikal

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Tentang Majikan:
( 15 ulasan ) Queens Park, Australia

ID Projek: #17613826

42 pekerja bebas membida secara purata $6/jam untuk pekerjaan ini

jkaranm

Hi Future Client, My name Janis, one of the Preferred Freelancer which you can see a badge in my profile. I believe we can help you with your Technical Support Agent because its one of our skills and we offer this se Lagi

$8 USD / jam
(15 Ulasan)
7.6
Shah101

Hello, Hope you're feeling well. I have applied on that portal that you have mentioned, please review and let me know if you have any questions. Regards, Ali

$5 USD / jam
(141 Ulasan)
6.5
Excelentt

I have 8 years of experience with customer support. Looking forward to your message. I have submitted the application on the given link.

$5 USD / jam
(35 Ulasan)
6.2
sarbjeet911

Hello Sir/Madam, Ready to start working with you. I have done similar type of work for many clients. Recently I completed a similar project for US based E Com website. I have 4 year Bachelor degree in Information T Lagi

$3 USD / jam
(2 Ulasan)
5.1
atikullx

Hire me. I have all the required experience needed for this job and beyond that. I'm a tech guy with in depth experience on SaaS, Cloud Computing, System Administration, Digital Marketing, Web Design and more. I'm e Lagi

$5 USD / jam
(8 Ulasan)
3.3
$2 USD / jam
(0 Ulasan)
0.0
av8392

Can ensure best customer service experience. Also, all of the below mentioned qualities.. Has extensive experience in technical support, particularly in troubleshooting SaaS software solutions. - Has an affinity fo Lagi

$5 USD / jam
(0 Ulasan)
0.0
kushalappamc

I believe that my greatest strengths are firstly my ability to develop and maintain a close working relationship with my clients. This allows me to gain an in-depth understanding of their individual /company needs and Lagi

$7 USD / jam
(0 Ulasan)
0.0
Tn30p4936

I would like to resolve the customers issues and customer satisfaction is the major goal for me. Relevant Skills and Experience I'm working as a desktop support Engineer in a popular FMCG company. I have hands on expe Lagi

$5 USD / jam
(0 Ulasan)
0.0
TimOgbaidze

We should be a perfect match for each other based on your job description and my skills list. Thank you!

$5 USD / jam
(1 Ulasan)
0.0
talktomukeshkuma

Hello am currently working as a Technical support executive with Microsoft process and I have experience with issues troubleshooting with Microsoft Office products basically but not limited on Office 365 and Outlook an Lagi

$4 USD / jam
(0 Ulasan)
0.0
gonzalesmichaela

One can do better if he is committed and passionate at what he does, this is why great people all had to share a common factor of having a zealous attitude, this is something I have leverage on over others. In turn, I Lagi

$5 USD / jam
(0 Ulasan)
0.0
sandeepkg85

I have over 10 years of experience as Technical customer support consultant. I am good with the technology like VOIP, Go to Assist, WebEx, Team Viewer for remote troubleshooting. I have exposure on supporting Cloud ba Lagi

$5 USD / jam
(0 Ulasan)
0.0
paulkem30

Hi, If you are looking for a dedicated virtual team, We can provide you our top caliber talents from Customer Service (Chat, Email and Phone Support), Telemarketing, B2B and B2C, Appointment setting and more. Offsho Lagi

$6 USD / jam
(0 Ulasan)
0.0
abdulwadoodkFLUK

I am an IT Professional having more than 10 years experience in different organization i.e Education, Health care, Hospitality. [login to view URL]

$10 USD / jam
(0 Ulasan)
0.0
sulemank9431

Thank you for giving an opportunity. I have been working in the bpo industry for last 5 years. I expertise in inbound and outbound sales. I have worked as a customer representative for 2 years, and indirect sales as Lagi

$5 USD / jam
(0 Ulasan)
0.0
kowsar2012

Hello Sir, Good to see your advertisement. I have been working in IT Support for last 9 years. I have experience in Windows Server As I have MCP certification and practical experience, I have been working for 150 End Lagi

$4 USD / jam
(0 Ulasan)
0.0
zinrihnbpo

We have BPO experience, we are currently working with AFTHA program and Energy Company, and currently, we have 25 seats in a time frame of fewer than 2 months, and we are looking for another partner to expand our BPO b Lagi

$6 USD / jam
(0 Ulasan)
0.0
$4 USD / jam
(0 Ulasan)
0.0
richardngugi

I am certain I possess the drive, abilities, and attitude required to make a positive contribution in that capacity. I welcome the opportunity of an interview to further discuss the position and its requirements. Mos Lagi

$5 USD / jam
(0 Ulasan)
0.0