1)Manage large amounts of inbound and outbound calls in a timely manner.
2)Follow communication “scripts” when handling different topics.
3)Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise.
4)Build sustainable relationships and engage customers by taking the extra mile.
5)Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.
36 pekerja bebas membida secara purata $20/jam untuk pekerjaan ini
Because of many diplomas in computer and study o computer science i can execute this job perfect. In addition i have impressive communication skills that will help to give excelent servoce to callers.