Find Jobs
Hire Freelancers

Customer Service/Management

$15-25 USD / hour

Ditutup
Disiarkan lebih dari 5 tahun yang lalu

$15-25 USD / hour

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction. Job functions: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail or social media Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Assist with placement of orders, refunds, or exchanges Advise on company information Take payment information and other pertinent information such as addresses and phone numbers Place or cancel orders Answer questions about warranties or terms of sale Act as the company gatekeeper Suggest solutions when a product malfunctions Handle product recalls Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Sell products and services Utilize computer technology to handle high call volumes Work with customer service manager to ensure proper customer service is being delivered Close out or open call records Compile reports on overall customer satisfaction Read from scripts Handle changes in policies or renewals Resolve customer complaints via phone, email, mail or social media Requirements: Proven customer support experience Track record of over-achieving quota Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively High school diploma or equivalent; college degree preferred Customer service representative top skills & proficiencies: Customer Service Product Knowledge Quality Focus Market Knowledge Documentation Skills Listening Skills Phone Skills Resolving Conflict Multitask Patience Negotiation
ID Projek: 17223162

Tentang projek

29 cadangan
Projek jarak jauh
Aktif 6 tahun yang lalu

Ingin menjana wang?

Faedah membida di Freelancer

Tetapkan bajet dan garis masa anda
Dapatkan bayaran untuk kerja anda
Tuliskan cadangan anda
Ianya percuma untuk mendaftar dan membida pekerjaan
29 freelancers are bidding on average $20 USD/jam for this job
Avatar Pengguna
Hello, I can help with you in your project Customer Service/Management. I have more than 5 years of experience in Copy Typing, Data Entry, Data Processing, Excel, Microsoft Exchange. We have worked on several similar projects before! We have worked on 300+ Projects. Please check the profile reviews. I can deliver your job with in your deadline. Please ping me for more discussion. I can assure the 100% job satisfaction. Thanks,
$15 USD dalam 40 hari
4.9 (417 ulasan)
8.3
8.3
Avatar Pengguna
PMP certified project manager and MBA in marketing. worked as ops manager for reputed us based companies. also as customer relations manager for clients like Saks and general mills in the us. willing to offer 1hour free trial.
$22 USD dalam 30 hari
4.9 (79 ulasan)
7.2
7.2
Avatar Pengguna
Hello, I’m Bushra, professional Software Developer & SEO expert Please come in private chat to discuss more in detail about your project and to see my previous Work. I’m ready to start your project right now. I assure you would love my quality work. I’m waiting for your positive response. Thanks
$15 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
Hardworking Enthusiastic Will complete the asignmemt on time
$15 USD dalam 10 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
First time
$22 USD dalam 10 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
Hi,,, I am self-motivated target driven skilled freelancer with positive attitude, qualify in IT diploma, basic computer skills, thanks
$16 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
I am a first year Electrical and Electronics Engineering student and i think that i can certainly complete your project in my free time. Relevant Skills and Experience Data entry,copy-writing,MS Word
$20 USD dalam 12 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
Hello, I do handle customers and resolve their queries in a quick time and I can help you to increase your product sales. I can handle multiple works at a time and also can provide good quality. Relevant Skills and Experience I worked as a CSE for past 4 yrs and handled multiple customers and have solved their queries. I will be capable of doing this and can help you out in growing the business in a real quick. Thank you
$23 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
This would be a perfect job for me. I have all the experience you are looking for. I would love to send you my resume if you have an email I can send it to?
$22 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
Hire me Relevant Skills and Experience Hire me
$22 USD dalam 10 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
I wat to be your copy Tyler sinse I have enough experience
$22 USD dalam 10 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
I am student of management and possess good communication skills.I ensure that i will do my work with hardwork and honesty.
$18 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
To whom this may concern: Sir/Madam, I am most suitable for this position as i have been doing customer service for quite sometime. i have recently resigned from my job as a consultant for at&t and i was handling calls for almost 2 years. In addition, I am most suitable for this position as i have experience in the field of Computer Science as i was pursuing a degree in the field but had to stop prematurely due to financial constraint. Thank you for reviewing my Proposal, I will be looking forward to our success as we strive to achieve all that is possible.
$22 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
I've been working in a BPO industry for almost 5 years. Experienced working as a Customer service and a Technical support representative.
$24 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
Hello, I would like to apply for the position as I have the temperament, qualifications, experience, willing to learn, support the business and be able to grow with the organization. I have worked as the head of business administration in services business unit in Siemens and handled tens of projects in which I have been responsible for communication with internal/external stakeholders of the business. In doing so, I have worked with customers, consultants, vendors, contractors, project/executive managements and so on so forth. Each having their own mandate and timelines while communication is being done. Therefore, I am confident that I will be able to handle the job really well as I have experienced similar working environment of dealing with different kinds of people, organization set up and situations. Having said that I would definitely need support, training and guidance on the products, processes and projects in order to be up and running. However, once the same has been done, I will surely be providing the lead role in helping customer and the organization in handling all kinds of difficult situations and meeting and exceeding expectations. I offer my tireless/endless efforts and commitment for the job. Accordingly, I look forward to receiving more information on the project and next steps for the recruitment process. Please note that I am already working as an administrator for a law firm based in Bahrain in handling a similar job role. Cheers, Misbah
$17 USD dalam 40 hari
2.8 (1 ulasan)
0.0
0.0
Avatar Pengguna
Hi, I specialize in customer service since I have been working in the industry for almost 5 years now.
$16 USD dalam 20 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
Hi. I'd like to be consider as your customer service agent, i was on a BPO Industry for 3 years for a Australian account Third Party Debt Collection, handling both inbound and outbound calls handling different campaigns (eBay, Paypal, Utilities - Energy Australia & Origin Energy, Telco - Telstra) We track Financial hardship, disputes, and fraud customers too, then got promoted and transferred to a Pioneer line of business for Customer Service that handles Phone and Email support, I would be very happy to share my skills and knowledge being a Customer Service Representative. After i work for Australian account, i got hired for a US account - tracking new sales for a certain product using USPS website then calling the customers to assist them with their concerns. I have deep passion for this Job, and willing to learn more. I highly value professionalism and hold myself strictly accountable to represent my client’s brand. I aim to form a long-term working relationship.
$16 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
Hi My name is Joel Herrera, over 3 years of call center experience. Very confortable an passionate with providing excellent customer service. Looking forward to your response, kind regards.
$16 USD dalam 30 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
Hi, how can I help you today?
$18 USD dalam 20 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
I have Experience of handling Customer of North america for more than 6 years. Have been trained on how to communicate with North American customers.
$22 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0

Tentang klien

Bendera UNITED STATES
United States
0.0
0
Ahli sejak Jun 23, 2018

Pengesahan Klien

Terima kasih! Kami telah menghantar pautan melalui e-mel kepada anda untuk menuntut kredit percuma anda.
Sesuatu telah berlaku semasa menghantar e-mel anda. Sila cuba lagi.
Pengguna Berdaftar Jumlah Pekerjaan Disiarkan
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Memuatkan pratonton
Kebenaran diberikan untuk Geolocation.
Sesi log masuk anda telah luput dan telah dilog keluar. Sila log masuk sekali lagi.