Customer Service / Office Specialist
$250-750 USD
Dibayar semasa penghantaran
Benefits
Pulled from the full job description
Pay:
$19.00 - $24.00 per hour
Benefits:
401(k)
Dental insurance
Disability insurance
Health insurance
Paid time off
Schedule:
Qualifications
Experience:
Computer Skills, 3 years (Required)
Office, 3 years (Required)
customer service, 3 years (Required)
Education:
High school or equivalent (Required)
Full Job Description
We are looking for a customer-oriented service representative. A customer service representative that will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We are seeking a patient, empathetic, and passionately communicative individual. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Promote and uphold company culture with integrity and accountability.
Responsibilities
Manage incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Contact customers for weekly orders
Facilitate national customer needs
Not a retail environment
Small office setting
Skills
Proven customer support experience or experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Fast learner with eagerness to learn
Understand logistic networks and shipping
Strong communicate with internal departments
High school degree
Job Type: Full-time
ID Projek: #27384011
Tentang projek
8 pekerja bebas membida secara purata $575 untuk pekerjaan ini
I would like to do your work I will work hard for you and I assuring you that i will give my best to handle the customer. thank you
Hello, I am obliged to apply for this job as it completely fits my skills. I am sorry, Freelancer did not allow me to select the hourly selection. I am happy to work for $19/Hour and 40 hours/week. I am experienced Lagi
Hi I am Venia and I am interested with your job ads.. If you'll give me a chance to work with you, I will assure you that I can delivery the task accordingly and submit it on the agreed schedule. hope to hear your po Lagi
Hey ! Are you looking for someone with experience in customer engagement ? Someone who can answer customers with the friendliest tone while being professional ? Someone who your customers will be glad that they would Lagi