Our employees have the opportunity to work in a fun, casual, laid-back atmosphere. If you have customer service experience, then this is your opportunity to be a part of something great! We want to hear from you if you possess the following skills and qualifications, and are ready to join our team of positive, enthusiastic, and dedicated creative thinkers.
Job Duties and Responsibilities
Support account managers through familiarity with processes and reports available in the order management system.
Build sustainable relationships and trust with customers, account managers, and team members through open and interactive communication.
Act as the company gatekeeper.
Meet personal and customer service team goals and call handling quotas
Manage large amounts of incoming calls.
Greet customers warmly and ascertain reason for calling or problem.
Direct, coordinate, and process purchase orders from order capture to customer delivery.
Verify accuracy of all purchase orders for terms and pricing, delivery information, and customer compliance.
Respond to routine questions regarding order status, shipping and product information.
Handle customer complaints via phone, email, mail, or social media and provide appropriate solutions and alternatives as needed.
Follow communication procedures, guidelines, and policies.
Answer questions about warranties or terms of sale.
Suggest solutions when a product malfunctions.
Handle product recalls.
Work with customer service manager to ensure proper customer service is delivered.
Maintain a positive work atmosphere by acting and communicating in a manner that enables one to get along with customers, clients, co-workers and management.
Anticipate product voids and needs and communicate information to the Planning department.
Maintain current knowledge of department standards, systems and processes and work with the Inside Sales team in guiding daily activities, answering questions and resolving problems to ensure total customer satisfaction.
Pursue continuous process mapping for streamlining departmental and interdepartmental processes.
Identify interdepartmental dependencies and comply with calendar dates.
32 pekerja bebas membida secara purata $18/jam untuk pekerjaan ini
You should hire me because I can do the work and deliver exceptional results. I possess a combination of skills and experience that make you stand out from the crowd.
I am reliable and hard woekinf. I have 5 years of call center experience, 1p+ years experience in customer service and 7 years of clerical/office duties. A great asset to any company.