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We are looking for a friendly, professional, and responsible female Customer Support & Booking Assistant for our resort. Responsibilities: Reply to customer inquiries received through Facebook Messenger, WhatsApp, and other communication channels. Provide detailed information about room rates, facilities, packages, and resort services. Call potential customers when required and explain resort offerings professionally. Follow up with interested guests and assist them with bookings. Maintain polite and professional communication with all customers. Coordinate with the management team regarding bookings and customer requirements. Requirements: Female candidate preferred. Fluent in Bengali and Hindi. Basic English communication skills. Good communication and customer handling abilities. Comfortable making phone calls and speaking with customers. Experience in customer support, sales, hospitality, or hotel/resort booking is a plus. Reliable internet connection and availability during working hours. Preferred Skills: Experience using Facebook Page Inbox and WhatsApp Business. Ability to convince and guide customers effectively. Positive attitude and problem-solving mindset. Job Type: Remote / Work From Home
Project ID: 40497480
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Active 4 days ago
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1 freelancer is bidding on average ₹1,200 INR/hour for this job

Good day, I understand that you need a friendly, professional and responsible female Customer Support & Booking Assistant for your resort who can effectively communicate with customers . I believe that my skillset as a Virtual Assistant makes me an excellent candidate for the role. I have extensive experience providing customer support to clients from diverse cultural backgrounds. In my previous positions, I've worked with several communication channels such as Facebook Messenger, WhatsApp, and email to provide detailed information to customers, resolve their queries, and handle booking requests to ensure smooth operations. I'm also skilled in using Facebook Page Inbox and WhatsApp Business - tools that will surely come handy for this position at your resort. Being organized and committed to delivering quality work on time are two of my strong suits. With my solid time management skills and positive attitude towards problem-solving, I am confident in my ability to follow up with interested guests promptly while maintaining polite and professional communication at all times. In conclusion, choosing me as your Customer Support & Booking Assistant would leverage my experience in customer support, data organization, online research, and administrative support to effectively meet guest needs at your resort. Thank you for considering my application.
₹1,200 INR in 60 days
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Rajkot, India
Member since Jun 7, 2026
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