Clay.com / Instantly.ai Expert & Client Support VA

Outbound Operations & Client Support VA ([login to view URL], [login to view URL], Heyreach, Apollo) Overview We are hiring a detail-oriented and reliable Outbound Operations & Client Support Virtual Assistant to support our outbound marketing systems and client operations. In this role, you will assist with outbound tools such as [login to view URL], [login to view URL], Heyreach, Apollo, and scraping tools, while also helping maintain trackers, organizing data, and supporting clients with operational and tool-related questions. You must have excellent written English and strong hands-on experience with Instantly.ai. This is a long-term position with consistent work. ⸻ Required Tools Experience (Mandatory) You MUST have hands-on experience with: • [login to view URL] (very important) • [login to view URL] • [login to view URL] • [login to view URL] • LinkedIn outbound workflows • Apify scrapers or similar scraping tools Applications without [login to view URL] experience will not be considered. ⸻ Core Responsibilities 1. [login to view URL] Campaign Operations • Monitor [login to view URL] campaigns • Ensure campaigns are active and sending properly • Upload and manage lead lists • Check campaign status and sending activity • Identify and report operational issues ⸻ 2. [login to view URL] Operational Support • Run enrichment workflows • Fix enrichment columns not populating • Run Clay tables and workflows • Support lead sourcing workflows • Ensure enrichment data is populated correctly ⸻ 3. Outbound Tool Support (Instantly, Clay, Heyreach, Apollo) • Assist with operational questions related to outbound tools • Help troubleshoot basic tool issues • Ensure leads and campaigns are set up correctly • Maintain outbound system organization ⸻ 4. Lead List and Data Management • Manage lead lists from Clay, Apollo, and scraping tools • Run Apify scrapers when needed • Ensure lead lists are properly formatted • Upload leads into outbound platforms ⸻ 5. Client Tracker Updates • Update client trackers • Log campaign launches and progress • Maintain accurate client records ⸻ 6. Document and System Organization • Maintain organized client folders • Organize scripts and system documents • Ensure outbound system records are accurate and accessible ⸻ 7. Procedural Client Support • Respond to client questions related to tools and processes • Help clients navigate outbound systems • Escalate technical or strategic issues when needed ⸻ Requirements Mandatory: • Excellent written English • Strong experience with [login to view URL] • Experience with [login to view URL] • Experience with [login to view URL] • Experience with [login to view URL] • Experience with scraping tools (Apify or similar) • Strong attention to detail • Highly organized • Reliable and responsive Preferred: • Experience working with outbound agencies • Experience supporting outbound campaigns ⸻ Workload Starting: • 2 hours per day (to transition into 5-6 hours per day very soon) • 5-6 days per week • Long-term position Available EST Hours. Opportunity to increase hours over time. ⸻ Compensation Competitive depending on experience. ⸻ Required Application Questions Please answer the following: 1. [login to view URL]: What steps would you take if a campaign is active but emails are not sending? 2. [login to view URL]: What steps would you take if an enrichment column is not populating data? ⸻ How to Apply Please include: • Your experience with [login to view URL] • Your experience with [login to view URL] • Your experience with Heyreach and Apollo • Your hourly rate • Your availability • Confirmation you can work long-term ⸻ Ideal Candidate • Excellent written English • Strong experience with [login to view URL] and outbound tools • Highly detail-oriented and organized • Reliable and consistent • Comfortable working with outbound systems and data

ID Projek: 40229538