Ditutup

Level 1 Support Agent Testing Phase

The requirements for a DevFactory Level 1 Support Agent are the following:

Customer Support Experience / Orientation – All Candidates must have sufficient customer support experience and a customer focus/orientation, so that they can proactively manage customer issues using our support processes and systems.

Prioritization / Time Management Skills – All candidates will have an average of 10+ issues assigned to them at any given time and must be able to manage their time and prioritize as appropriate.

Technical Skills – While the Level 1 Support agent is not a highly technical role, all agents must have at least basic computer skills and will need to be able to acquire a working knowledge of our software products in order to answer the less technical questions.

Additionally, the following requirements apply to all support positions:

Communication Skills - In order to effectively communicate with our customers, all candidates for support positions must have excellent written and verbal communications skills. All support staff who interact directly with customers are required to be fluent in English and if they are hired to work in another language as well, then their communications skills in the other language must be excellent.

Dynamic Work Environment - All candidates must be able to work successfully in an environment where our core support systems and processes are continuously improved over time

Video - candidates must have the computer hardware and networking bandwidth to conduct a seamless video skype conversation for team communication. Ongoing use of webcam for odesk billing and skype video are required.

Work Hours / Schedule - Customer Support teams work primarily US Eastern work hours (8am to 6pm), as this is when most of our customers are available. You will be required to work primarily during these work hours and any alternative scheduling will need to be approved by your direct supervisor.

Qualification for this role begins with an unpaid testing phase where candidates are required to provide verifiable identification, complete online skills testing, and attend a brief Skype video interview. The testing phase lasts for no more than a week, and highly motivated candidates can complete all requirements of the testing phase within a few hours.

Candidates who pass our testing phase will be offered a one week fixed price trial assignment. Those who show progress and dedication during the trial phase but fail to complete the assignment successfully may be offered an alternate position within DevFactory.

Kemahiran: Sokongan Pelanggan, Pemasukan Data, Pemprosesan Data, Excel, Pembantu Maya

Lihat lebih lanjut: level support agent, level support, skills required support agent, working odesk, to level, software testing positions, software testing online, software testing computer, skills required software testing, schedule agent, questions data entry interview, online support work, online software testing, online data entry testing, online data entry agents, one level, odesk work week, odesk video, odesk support, odesk hardware, odesk fixed price, odesk experience, level one, fluent communications, experience odesk

Tentang Majikan:
( 0 ulasan ) kathmandu, Nepal

ID Projek: #1578979

7 pekerja bebas membida secara purata $5/jam untuk pekerjaan ini

luke2009

Hello.I'm well experienced in handling support services.I'm interested in this work. Please get in touch via Private Message. Thanks. Luke E

$4 USD / jam
(10 Ulasan)
3.9
asrelater

Hi, I am very interested for this job. Based on your requirements, I believe I am an excellent fit for this job. I am looking forward to hearing from you soon. Best Regards, Alma

$8 USD / jam
(0 Ulasan)
0.0
elvenninja

im good to go, plz provide details in pmb

$5 USD / jam
(0 Ulasan)
2.0
Mishydelrosario

Hi, I have more than 6 years experience in customer service. Let me know if you want me to join the co. Thanks

$3.5 USD / jam
(0 Ulasan)
0.0
alikhan2012

Kindly check PM. I have sent you message.

$4 USD / jam
(0 Ulasan)
0.0
AddMoreMedia

Hello, I've carefully read your requirements and qualifications. Please check your inbox for my proposal. Thanks

$8 USD / jam
(0 Ulasan)
0.0
rinil

done B.tech in computer science .... communicates very well...hope its all u need

$5 USD / jam
(0 Ulasan)
0.0