Our website not accessible from some locations. We are getting a lot of reports that people cannot access the website, but it appears to be up to us and working fine. We suspect a DNS issue.
When we run a check with the service at: [url removed, login to view]
it gives us the following feedback:
Test finished: Errors were found!
[url removed, login to view]
Begin testing zone [url removed, login to view] with version 1.3.0.
Begin testing delegation for something.something.com.
Delegation not found at parent.
Not enough nameserver information was found to test the zone [url removed, login to view], but an IP address lookup succeeded in spite of that.
Done testing delegation for something.something.com.
Fatal error in delegation for zone something.something.com.
Test completed for zone something.something.com.
We need someone that knows DNS to debug and fix these errors in our DNS setup for both this website and a sister website. We need this done in the next 24 hours.
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It's probably something trivial, but one never knows. I have worked with DNS for nearly 15 years (professionally), have been doing consultancy for the last 5 years and I'm currently available immediately.