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We are currently looking for expert Customer Service Representatives who are experienced with e-commerce stores. The preferred candidate have experience using ZenDesk. Main Responsabilities: - Respond to all customer inquiries and requests on ZenDesk in perfect English, within 1-2 business days - Issue refunds and resend products to customers when needed, according to our refund policy - Show a high level of professionalism at all times - Meet daily on skype with our team If you have the skills and experience we mention, we would love to hear from you!
Project ID: 19423316
10 proposals
Remote project
Active 7 yrs ago
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10 freelancers are bidding on average €9 EUR/hour for this job

Hi Future Client, My name Janis, one of the Preferred Freelancer which you can see a badge in my profile. I believe we can help you with your Costumer Service Representative for E-commerce because its one of our skills and we offer this service. I can assign someone who fits your project requirement or assigned to me. My business is to make your business effective, profitable & efficient. I/my team are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bring knowledge and new ideas to them. I am a pioneer in the outsourcing/call center industry in the Philippines, and as such, have a deep understanding of world-class customer service, prompt delivery of jobs & the importance of client satisfaction of our work. The team is led by me–a forward-thinking, resourceful professional with more than 13 yrs of experience in Sales, Marketing & Customer Service; who understands the power of good relationships with customers/clients, and that this is the foundation of successful business & attracts repeat sales. Our team members have more than 7 yrs’ experience in telemarketing, data entry, online research, email handling & customer service/support. We are highly-skilled, well-educated, English-speaking, smart professionals ready to deliver results for you. Been working on different projects since 2014, with most of my clients are from here(you can check the good reviews we garner on our profile). Willing to discuss.
€12 EUR in 40 days
8.0
8.0

Dear Client, Will provide eCommerce support rep with good English as well. If you are looking for peace of mind sourcing and for amazing support, then please choose us . Kind Regards Mouli
€13 EUR in 40 days
7.9
7.9

Hello! I would like to be considered for the position of Customer Support agent with your company. I have no issue with working according to most timezones. I have over 2 years of customer support involving most of the tasks you listed as I have done work for an e-commerce brand in the past. I also have no problem working full-time. My written and spoken English is well above average. I'm always available if you want to reach out to me for an interview.
€7 EUR in 40 days
7.0
7.0

Respected recruiter, Thanks for opening this nice opportunity. I am a full-time freelance virtual assistant, experienced working as a customer success manager and admin assistant for more than two years. Just completed my first project here on freelancer.com, I am managing online/e-commerce business since 2016. I am experienced with Zendesk and working with various customer support tools since 2016. Definitely, gaining product knowledge is important while ensuring proper customer service and to retain the leads. I can ensure to respond to customer inquiries quickly in less than 12 hours, familiar with the order and return processing and I am also a team player. I am a patient and empathic person, having the right interest to run extra miles to ensure customers are happy with the company. I am expressing my keen interest in the position and looking forward to an interview opportunity. Warmest regards, R. K. Mahin
€8 EUR in 40 days
3.3
3.3

I HAVE KNOWLEDGE IN USING ZENDESK..............................................................................
€6 EUR in 40 days
0.8
0.8

Hi I will be happy to help you with your project with 8 year's experience in inbound and Outbound customer service and Chat / Email operations. I've worked with Time Warner Cable TWC Chat operations. I've worked with Convergys BPO US based MNC Call Center. I've worked with EE / T Mobile 4G Network Customer service in UK. I've recently completed project for Electricity service provider NPOWER in UK. I've worked with Singapore Airlines and United Airlines. Please revert so that we can discuss further. Kindly reply Hi to start a conversation. Kindly send me a typed message on chat as I am not able to initiate chat message from my side.
€12 EUR in 40 days
0.0
0.0

Hi there, It is stated that I have been working in Uber Eats customer services (Email and call support) for 5 years and the good part is that it was ZenDesk. I will be able to do this job with almost 100 percent accuracy and no errors, I just need to know the product for which we are providing the support and a little training as I have been working for a similar project recently. Also, I am able to meet the team on Skype everyday as I have an office setup at home which is sound proof and has a stable internet connection with latest computer systems. Please get back to me if you want to have a discussion anytime before you make a decision on this. Looking forward to hear from you soon.
€6 EUR in 40 days
1.2
1.2

Hey! We can provide the right candidates for your project with years experience in providing customer service in different verticals. We are a big contact center with our own corporate building located in Mexico, just 1 hour away from the US. Agents in our center have lived in the US for more than 10 years (an actual requirement before being hired) Our agents have great English and Spanish and years experience in customer service.
€10 EUR in 40 days
0.0
0.0

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