Remote Solar Technical Support Specialist -- 2

@AwaisChaudhry

Hello, I’m Muhammad Awais, ready to be your first line of defense for remote solar tech support. I’ll triage fault codes, inverter resets, monitoring portal anomalies, and sudden production drops with clear, step‑by‑step guidance for owners. I’ll document every fix in HubSpot tickets, follow up on escalations, and produce concise notes for on‑site crews so they don’t redo diagnostics. My approach blends hands‑on troubleshooting with strong record-keeping and precise language to keep your team aligned. I will: 1) quickly triage tickets, 2) guide customers over VoIP or screen sharing, 3) log outcomes in HubSpot and knowledge bases, 4) escalate hardware RMAs when needed, and 5) deliver end‑of‑shift activity summaries. I’ll maintain a 95% response rate within 1 business day, aim for CSAT 60%+ in the first month, and ensure clear multilingual support in German, Norwegian, and Swedish. I’ll also craft well‑structured ticket notes to empower on‑site technicians. What I need to tailor this to you: What are the top three inverter models and monitoring portals we will support, and should we add any region‑specific response SLAs or language priorities beyond German, Norwegian, and Swedish? Do you have preferred language for ticket notes and escalation templates? What HubSpot setup do you currently use for ticketing vs. knowledge base, and do you want me to migrate existing tickets or only handle new ones? Are there any security or data handling constraints (PII, access contr

@anilptk

Hello Sir , My Name Is Anil Saini I am interested in your project and confident I can deliver exactly what you need. I have completed many similar projects and always focus on quality, speed, and clear communication. Why choose me: • Quick response and regular updates • High-quality professional work • 100% client satisfaction We are an expert team which have 12 years of experience on Electronics, Electrical Engineering "I have a couple of ideas on how to optimize the Electronics, Electrical Engineering let’s discuss them in the chat." Warm regards, Anil Saini

@jinufeb14

My name is JINU and as a tech-savvy virtual assistant, I'm ready to bring my top 1% expertise on board to tackle your project head-on. I have a commendable proficiency in HubSpot which perfectly aligns with your project's preferred ticketing and knowledge-base platform. Having employed this tool to successfully navigate various projects, I can assure you of my adeptness at not only organizing the workflow but also ensuring proficient troubleshooting and clear documentation of each resolution. Additionally, my linguistic skills extend to German, Norwegian, and Swedish - languages that are well received by your clients. This broadens our scope of support and enables me to better understand their unique needs. Moreover, my timely response rate and efficient ticket management ensure that 95% of residential tickets will be addressed within one business day - meeting your high standards for service quality. Meeting set benchmarks is essential for a satisfactory service experience. With me on board, you can rest assured knowing that your client's CSAT will not only be maintained at 60% or higher but potentially increased. My deep technical understanding as a software engineer gives me the ability to provide relevant advice on routine maintenance best practices thereby addressing any potential issues before they arise. Let's collaborate and ensure your remote solar operations run smoothly!

@tangramua

Dear ,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Electronics, Troubleshooting, Technical Writing, Electrical Engineering, Technical Support, Customer Service, Documentation, Technical Documentation, Anomaly Detection, Hubspot and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@sitaram5144

Hello, I’m interested in supporting your technical support operations. I have over 12 years of experience in troubleshooting network and system issues, handling client communication, and maintaining structured ticket workflows. I’m comfortable working with HubSpot for ticket management, documentation, and knowledge-base updates. I regularly diagnose technical issues, guide users step by step, and escalate cases with clear, detailed notes to ensure smooth handoffs to field teams. In similar roles, I have: • Troubleshot connectivity, system, and performance issues remotely • Guided users through technical steps via calls and screen sharing • Maintained accurate ticket updates and documentation • Identified recurring issues and improved knowledge-base content I can manage queue triage, respond within SLA targets, and communicate clearly to maintain strong customer satisfaction. I’m also comfortable using VoIP tools and handling structured daily reporting. I’m reliable, detail-oriented, and focused on resolving issues efficiently while keeping clients informed and confident. Best regards, Sitaram Banskota

@jamesg061

Hi Client ✅ Solar tech support specialist here — I turn frustrated homeowners into happy, sun-powered customers! ⭐ Full delivery: ➷ Fault codes, inverter resets and monitoring portal anomalies — diagnosed and resolved remotely ➷ HubSpot ticketing — triaged, documented and escalated with clean notes crews can act on immediately ➷ Screen-sharing walkthroughs — clients guided through portals and firmware updates confidently ➷ Morning queue sweeps, real-time ticket updates and end-of-shift activity reports — daily without fail ➷ Hardware RMA escalations handled cleanly with full documentation trail ⭐ I've provided technical remote support for complex systems and know exactly how to write ticket notes so on-site crews arrive informed, no repeated diagnostics, no wasted time! ❓ Quick questions: ⚜ Which inverter brands are most common in your client base — SMA, Fronius, SolarEdge? ⚜ Is German, Norwegian or Swedish the primary language or all three equally? ✋ Acceptance targets are clear — 95% tickets answered within 1 business day and CSAT above 60% from month one. I'm confident hitting both! Fluent in German ?? Norwegian ?? and Swedish ?? — ready to start immediately! Let's keep those panels producing! Best regards. James

@sohaibmohamed55

Hello, I am very interested in this project. I am a multilingual translator (Arabic, English, German, and Russian) with strong experience in customer service and technical support. I have worked with German-speaking customers, so I understand the language, tone, and culture very well. I can deliver accurate and high-quality translations, especially for technical and customer-related content. I also pay attention to details and always meet deadlines. I am ready to start immediately and can work up to 40 hours per week. Looking forward to working with you. Best regards, Sohaib

@HugoB13

As an Electronic Engineer with over 15 years of experience in technical support, field service, industrial maintenance, and call center experience, I have built a career centered on delivering exceptional customer service. My background includes extensive work with variable frequency drives, steam boilers, automation systems, and diagnostic support for clients across Mexico, the United States, and Canada.

@KenSek

I have worked extensively with ticket-based workflows, documenting issues, tracking resolutions, and collaborating across teams. While my experience is not directly within HubSpot, I am highly familiar with similar platforms and tools such as Asana and Trello, which require structured documentation, prioritization, and workflow management. I am comfortable adapting quickly to new systems and understand the importance of clean, detailed ticket notes to support escalation and on-site interventions. And I am also a native Swedish speaker.