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I’m ready to roll out an end-to-end omni-channel marketing and CRM platform that keeps every customer touchpoint in one place. The system must seamlessly unify the three outreach channels I rely on most—email, social media, and SMS—while giving me a full-featured CRM for day-to-day operations. Here’s exactly what I need the finished build to handle: • Channels to integrate – Email – Social Media – SMS • Core CRM modules – Lead Management – Customer Support – Sales Pipeline • Automations to configure – Scheduled and drip email campaigns – Timed or event-based social posts – Smart follow-ups that trigger after customer actions or key dates I’m open to the underlying stack—HubSpot, Salesforce, Zoho, custom Laravel + MySQL, or another comparable solution—so long as it supports robust API connections (Mailchimp, SendGrid, Twilio, Meta/Instagram, etc.) and allows future scaling. Acceptance criteria 1. All three channels send, receive, and log communications inside the CRM. 2. Leads flow automatically from each channel into the pipeline with status tagging. 3. Pre-built automation sequences run without manual intervention and can be edited through a visual workflow editor. 4. Dashboard reports provide real-time insights on opens, clicks, replies, ticket volume, deal value, and conversion rates. 5. Clear documentation plus a hand-off call that lets my team manage campaigns and contacts on our own. If you have direct experience stitching together multi-channel marketing flows and CRM logic, I’d love to see how you would approach this and the timeline you foresee.
Project ID: 40547743
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91 freelancers are bidding on average ₹109,622 INR for this job

Hi, I carefully reviewed your complete project description, including the omni-channel communication requirements, CRM modules, workflow automations, API integrations, reporting dashboard, and hand-off expectations. I understand you're looking for a scalable platform that centralizes email, SMS, social media, and CRM operations into a single system. I have reviewed everything and understand your requirements clearly. I have worked on similar CRM, marketing automation, and API integration projects and can share the relevant proposal and work samples during our discussion. Our team can build a robust CRM using Laravel + MySQL or customize platforms like HubSpot or Zoho, depending on your long-term goals. The system will include lead management, customer support, sales pipelines, visual workflow automation, drip campaigns, social media scheduling, SMS automation, and real-time dashboards. We have experience integrating APIs such as Twilio, SendGrid, Mailchimp, Meta, Stripe, and other third-party services to create scalable marketing ecosystems. The platform will be modular, making it easy to add new communication channels, automation rules, and reporting features as your business grows. Complete documentation, deployment support, and a knowledge transfer session will also be included. I'm available to start immediately and would be happy to discuss the best architecture for your long-term vision. Rajesh
₹112,500 INR in 40 days
9.4
9.4

This looks like a great fit, I will build your unified CRM with email, social media, and SMS all logging communications in one place, plus the lead pipeline, support module, and visual workflow editor for your drip campaigns and smart follow-ups. On a similar build, structuring the API layer with Twilio, SendGrid, and Meta from day one meant adding new channels later took hours, not weeks. I will apply that same architecture here. Questions: 1) Are you leaning toward a platform like HubSpot/Zoho, or do you prefer a custom Laravel + MySQL build for more control? 2) How many team members will need role-based access to the dashboard? Send me your current tool list and I will map out the integration plan this week. Looking forward to potentially working together. Thanks, Kamran
₹85,595 INR in 25 days
8.5
8.5

Hello, Your requirement for a unified omni-channel marketing and CRM platform is exactly the type of business system we specialize in building. Bringing email, social media, SMS, customer support, and sales operations into a single ecosystem can dramatically improve customer engagement and team productivity. Automation capabilities will include: • Scheduled and drip email campaigns • Event-triggered social publishing workflows • SMS and email follow-ups based on customer behavior, dates, and pipeline events • Lead nurturing and re-engagement sequences Our team has extensive experience integrating Mailchimp, SendGrid, Twilio, Meta/Instagram APIs, CRM systems, workflow engines, and marketing automation platforms. We focus on scalable architecture, clean code, and intuitive user experiences to ensure your team can manage campaigns independently. Deliverables will include complete documentation, deployment support, and a comprehensive handover session to ensure smooth adoption. We follow an agile, milestone-based development approach with regular demonstrations and transparent communication throughout the project. I would welcome the opportunity to discuss your preferred architecture, expected user volume, and automation scenarios in greater detail.
₹112,500 INR in 7 days
7.4
7.4

Hi, I have experience building CRM and omni-channel marketing platforms with HubSpot, Zoho, Laravel, and API integrations like Twilio, SendGrid, Mailchimp, and Meta. I can deliver a scalable solution with lead management, sales pipeline, customer support, automated email/SMS/social workflows, real-time dashboards, and visual workflow editing. All communications will sync into the CRM with complete reporting. I'll also provide documentation and a hand-off session. I can share a detailed implementation plan and realistic timeline after discussing your requirements. Thanks!
₹130,500 INR in 30 days
7.5
7.5

Hello there, This is exactly the kind of system I’ve built before, and I can definitely help you set up a clean, scalable omni-channel CRM. I have 15+ years of experience and use AI in my workflow to speed up development while keeping the quality high and cost efficient. I’ve worked with tools like HubSpot, Zoho, and custom Laravel setups—integrating email, SMS (Twilio), and social APIs into a single dashboard. I’ll make sure all channels sync properly, leads flow automatically into the pipeline, and automations (email, social, follow-ups) run smoothly with an easy-to-manage workflow. You’ll also get clear reporting and proper documentation so your team can handle everything بسهولة after handover. I can suggest the best stack based on your goals and deliver this in a structured timeline. Let’s chat, Himanshu
₹112,500 INR in 7 days
6.3
6.3

₹101,250 INR in 30 days
6.1
6.1

I have read your job post and I am a Full Stack Developer with experience in CRM systems, Laravel, Node.js, API integrations, marketing automation, and multi-channel communication platforms. I have developed CRM solutions with lead management, sales pipelines, customer support, email automation, SMS integration, and third-party API connections. For your project, I recommend a custom Laravel-based CRM integrated with SendGrid or Mailchimp, Twilio, and Meta APIs to provide a scalable and flexible solution. I will implement lead tracking, customer support, sales pipeline, automated campaigns, visual workflow automation, real-time reporting, and a responsive dashboard. The code will be secure, well documented, and easy to extend as your business grows. Do you already have existing customer data and connected accounts (Mailchimp, Twilio, Meta, etc.) that need to be migrated, or will this platform be built from scratch?
₹75,000 INR in 38 days
6.1
6.1

Hi, I reviewed **Omni-Channel Marketing CRM System** and I'm confident I can deliver exactly what you're looking for. With hands-on experience in **PHP, MySQL**, I build professional, scalable, and user-focused solutions that are designed for performance and growth. I believe in clear communication, quality work, and on-time delivery. I'd love to discuss your project and share ideas that can add even more value. View some of my previous work: Looking forward to hearing from you.
₹120,000 INR in 21 days
5.8
5.8

hey , i can help you with zoho implementaions.............................connect to me in chats......................................................................................................................................................................................................
₹150,000 INR in 7 days
6.0
6.0

✋ Hi there. I can build this omni-channel marketing CRM with email, SMS, and social media integration, plus lead management and automation workflows. ✔️ I have rich experience building multi-channel CRM systems and recently delivered a similar platform with Mailchimp, Twilio, and Meta API integrations, including a visual workflow editor. I will develop this by recommending a custom Laravel + MySQL stack for maximum flexibility and control over all three channels, integrating APIs for email, SMS, and social media, building the lead management, customer support, and sales pipeline modules, implementing scheduled emails, timed social posts, and smart follow-up triggers, and adding a visual workflow editor for campaign management. Please click the 'Chat' button to start our valuable conversation. Looking forward to collaborating with you! Best regards, Mykhaylo
₹112,500 INR in 7 days
5.4
5.4

Being a tech aficionado, I bring to your project an extensive skill set and hands-on experience in CRM and PHP development. I understand your need for an integrated omni-channel marketing and CRM system that enables flawless communication across email, social media, and SMS channels. The core CRM modules you require—Lead Management, Customer Support, and Sales Pipeline—align perfectly with my deep domain expertise. Over the years, I have honed my skills in Laravel—the stack you're considering—which makes me well-equipped to deliver the robust, scalable, and future-ready solution you seek. Moreover, I'm adept at navigating complex API integrations with third-party tools like Mailchimp, SendGrid, Twilio, Meta/Instagram—as indispensable for your project. But what truly sets Web Crest apart is our commitment to empowering clients. My team and I ensure that along with delivering a cutting-edge product that aligns seamlessly with your vision and requirements, we provide comprehensive documentation and thorough training so you can independently manage campaigns and contacts. Let's collaborate to build a top-notch system to revolutionize your marketing and streamline your operations.
₹150,000 INR in 7 days
5.1
5.1

Hi, We will build your unified CRM with email, social, and SMS channels feeding into one lead management, support, and sales pipeline hub. For the automation layer, we will wire a visual workflow editor where drip sequences, timed social posts, and action-based follow-ups all run from one canvas. Each trigger (open, click, reply, missed date) will log back into the contact record so your dashboard reporting stays accurate in real time. A couple of quick things to confirm: 1) Do you have a platform preference (Zoho, HubSpot, custom build), or should we recommend based on your team size and budget? 2) Which social platforms need full send/receive integration (Meta, Instagram, LinkedIn, others)? The number quoted here is a starting estimate. Looking forward to discussing further. Best regards, Faizan
₹85,358 INR in 25 days
5.5
5.5

How do you envision the API integration among your chosen channels for seamless data flow? Establishing clear pathways for email, social media, and SMS to unify communications will be crucial. With over 5 years of experience in building robust omni-channel platforms, I have successfully implemented multi-channel marketing flows and CRM systems using HubSpot, Salesforce, and custom solutions. My approach would involve a combination of automated lead management and tailored CRM features that meet your specified acceptance criteria. I will ensure all channels log communications accurately within the CRM and automate processes for better efficiency. The dashboard will provide real-time insights for data-driven decisions, while comprehensive documentation will empower your team for future campaigns. I’m excited to discuss how I can bring this project to life. Let’s connect for a detailed overview and timeline. Best Regards,
₹80,000 INR in 10 days
4.8
4.8

Hi, Your project aligns well with our expertise in CRM development, marketing automation, and API integrations. We have extensive experience building omni-channel platforms that unify Email, SMS, and Social Media into a centralized CRM with seamless communication tracking and workflow automation. Based on your requirements, we can implement the solution using HubSpot, Zoho, Salesforce, or a custom Laravel + MySQL platform, depending on your scalability, licensing, and customization needs. The CRM will include Lead Management, Customer Support, Sales Pipeline, communication history, and real-time dashboards. We'll integrate providers such as Mailchimp/SendGrid, Twilio, and Meta APIs to ensure all interactions are logged automatically. Our team will configure drip campaigns, scheduled emails, event-based social publishing, and intelligent follow-up workflows using a visual automation builder. Leads from every channel will automatically enter the CRM with proper tagging and pipeline stages. The project will be delivered with complete documentation, testing, training, and a hand-off session so your team can confidently manage campaigns and future automations. Could you share your preferred CRM platform, expected user count, and whether you already have the API accounts available?
₹150,000 INR in 35 days
5.0
5.0

I HAVE A QUESTION: To recommend the best path forward (e.g., configuring a SaaS like Zoho vs. a full custom build), could you share your budget expectations and long-term vision for unique features? This helps balance initial cost with future flexibility. I understand your requirements for an end-to-end omni-channel marketing and CRM platform. With extensive experience in building scalable backend systems (Node.js, Python), full-stack applications, and complex API integrations, I’m confident I can deliver a robust solution that meets your goals. One of my recent projects, Telepie, involved engineering high-scale communication infrastructure. You can see it here: https://dev.telepie.ai. The system features: • A robust WhatsApp microservice for high-volume messaging. • A modernized backend architecture to support rapid user growth. • Enterprise-grade monitoring and API-driven interoperability. This experience is directly relevant to your project, especially in unifying multiple communication channels (SMS, social, email) into a scalable, reliable central platform. I focus on building systems that are: Scalable and production-ready Secure and maintainable Easy to extend and evolve with future needs My approach is agile, detail-oriented, and goal-focused—ensuring that what we build isn’t just functional but also efficient and easy to maintain. Let’s connect and discuss how we can bring your idea to life. Looking forward to it! Best regards, Philip Oyedoyin
₹75,000 INR in 7 days
4.5
4.5

Hello, I understand your biggest challenge is building a platform that not only looks professional but also centralizes every customer interaction into one reliable, scalable CRM. Managing email, social media, SMS, leads, sales, support, and automations across multiple tools is inefficient, so I'll develop a solution that brings everything together with seamless API integrations and an intuitive workflow. With 5+ years of experience in PHP, Laravel, MySQL, CRM development, API integrations, and responsive web applications, I can deliver a fast, secure, and easy-to-manage system. The platform will include lead management, sales pipeline, customer support, campaign automation, real-time analytics, and a user-friendly dashboard with complete documentation and handover. I focus on clean architecture, scalability, performance, and long-term maintainability to ensure your platform grows with your business. I would love to discuss your workflow and share the best implementation approach. Best Regards, Arshiya
₹100,000 INR in 7 days
3.7
3.7

Hi there, What specific features or functionalities are you envisioning for the customer dashboard? I have extensive experience in developing omni-channel marketing platforms and CRMs that integrate email, social media, and SMS seamlessly. I can create a solution that ensures all channels send, receive, and log communications while automating your workflows for lead management, customer support, and sales pipelines. By leveraging APIs from platforms like Mailchimp, Twilio, and others, I can ensure smooth integrations and scalability for future growth. I’ve successfully built similar systems that provide real-time reporting and visual workflow editing for automation sequences. I’m ready to discuss a detailed approach and timeline that fits your needs. Looking forward to your response.
₹75,000 INR in 3 days
3.2
3.2

Hello, One‑way model transfer: Daz Genesis 8 → MetaHuman – you need a reliable Blender add‑on that aligns the rig while preserving all skin weights. I'll implement the add‑on in pure Python using bpy operators, pre‑computing the offset matrix so the UI responds under 200 ms, and version it with Git for easy extensions. The script will detect any non‑standard G8 morphs, issue a warning and skip them to avoid crashes. Which MetaHuman reference pose file should the add‑on target for the bone‑name mapping? Looking forward to working with you. Artur Giżycki
₹100,000 INR in 7 days
3.3
3.3

With 10+ years of experience in CRM development, PHP, MySQL, API integrations, Salesforce, and marketing automation, I can build a scalable omni-channel marketing and CRM platform that centralizes customer interactions across Email, Social Media, and SMS while streamlining lead management, sales, and customer support. Recommended Approach I recommend a custom Laravel + MySQL CRM integrated with Twilio, SendGrid/Mailchimp, Meta APIs, and other third-party services. This provides full ownership, flexibility, and scalability while allowing future integrations without vendor limitations. What I can deliver: Unified CRM with Lead Management, Sales Pipeline, and Customer Support Email, SMS, and Social Media integration with centralized communication logs Visual workflow automation for drip campaigns, scheduled posts, and smart follow-ups Real-time dashboards for opens, clicks, replies, conversions, deal value, and ticket metrics Secure API integrations, role-based access, documentation, and team handover Estimated Timeline Week 1: CRM setup, authentication, lead management, and API integrations Week 2: Automation workflows, communication logging, and reporting dashboards Week 3: Testing, optimization, documentation, deployment, and training I'm available to start immediately and will provide regular progress updates throughout the project. I look forward to discussing your requirements and building a reliable, scalable CRM solution. Let's connect!
₹142,500 INR in 7 days
3.4
3.4

Hello, I understand that you need Omni-Channel Marketing CRM System , and I can help you achieve the exact result you're looking for. I believe clients don't just need someone to complete a task—they need someone reliable who understands requirements, communicates clearly, and delivers quality work on time. That's exactly what I focus on with every project. With proven experience working with clients across different industries, I always aim to provide solutions that meet expectations and create real value. Why work with me? ✔ Quality-focused approach ✔ Fast and professional communication ✔ Attention to detail ✔ On-time delivery ✔ Commitment to client satisfaction Before we get started, I'd love to learn more about your goals and any specific requirements you may have. Let's discuss your project and find the best way to make it a success. Best Regards, Muhammad Abdul Samee
₹75,000 INR in 1 day
3.1
3.1

Prayagraj, India
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