Ditutup

Hospitality Guest Agent for Vacation Rental Properties

Description

You will be taking care of:

- guest correspondence on airbnb, [login to view URL], vrbo, and other websites we have

- taking phone calls from the guests

- arranging housekeeping in between check-in and outs

- submitting claims and following up

- any relocation or cancellation of reservations

- other guest-related correspondence and services!

You can work remotely, but also can travel around to visit each properties (incentives and bonus provided).

Your hours can be flexible, but most guest inquiries come during the weekends. You will be working part to full-time.

We have about 8 properties, but over 60+ listings. We're looking to expand and in need of people who can grow together!

Responsibilities

- Create 100% customer satisfaction by offering friendly and sincere hospitality.

- Great guest and offer assistance at the front desk at check-in and check-out.

- Process guest registration and make reservations.

- Provide outstanding customer service via phone calls, emails and in-person interactions with all guests.

- Identify guest needs, create solutions and ensure a positive experience.

- Establish, develop and maintain positive customer relationships.

- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

- Follow all procedures, guidelines and policies.

- Utilize various software systems to optimize efficiency and performance.

Requirements

- Proven experience as a Guest Service Agent or equivalent experience

- Excellent customer service, listening and phone etiquette skills

- Ability to handle customer situations in a polite, professional and timely manner

- Advanced communication and problem resolution skills

- Excellent time management, organizational skills and ability to multi-task

- Ability to work independently and/or in a team environment

- Strong computer, typing and Office (Excel, Word, PowerPoint) skills

- Familiarity with Customer Relationship Management (CRM) systems

- Hands on experience with office machines (e.g. phones, printers, etc.)

- Minimum high school diploma; AA, BS/BA degree preferred

Kemahiran: Airbnb, Komunikasi, Khidmat Pelanggan, Sokongan Pelanggan, Bahasa Inggeris (AS)

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Tentang Majikan:
( 6 ulasan ) Philadelphia, United States

ID Projek: #17840586

41 pekerja bebas membida secara purata $12/jam untuk pekerjaan ini

jkaranm

Hi Future Client, My name Janis, one of the Preferred Freelancer which you can see a badge in my profile. I believe we can help you with your Hospitality Guest Agent for Vacation Rental Properties because its one of Lagi

$15 USD / jam
(20 Ulasan)
7.6
VOTIKO

Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral Lagi

$8 USD / jam
(4 Ulasan)
4.4
HardWorker1989

Hello, My name is Hex and I will be your Hospitality Guest Agent today. Please take a moment to learn about me as I will be helping you today in servicing the guests at your properties. I have been working for a Lagi

$14 USD / jam
(3 Ulasan)
3.8
Vasily74

Hi there, my name is Vasily, and it will be pleasure for me to join you as Guest agent for help you to run your vacation rental properties for your online business. You can have a look in my profile for references a Lagi

$15 USD / jam
(1 Ulasan)
3.3
InternationalBPO

24X7 BPO is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generation / upselling / customer support. At 24X7 BPO, we have a professiona Lagi

$8 USD / jam
(2 Ulasan)
3.3
AlexanderJordan

A professionally trained hospitality professional with real world experience of 10 years in full service 5 star hotel in Rooms division. Well versed with guest correspondence and entire hotel functions and issues in de Lagi

$14 USD / jam
(2 Ulasan)
2.0
VirtualBrainInc

Hello, I have briefly read the description on hospitality-guest-agent-for-vacation project , and I can deliver as per the requirements however I need us to discuss for more clarity on the details, deadline and budget a Lagi

$12 USD / jam
(1 Ulasan)
0.4
nsourov15

I have read your project description completely. I work with 100% quality assurance. My clients’ requirements are mine priority and I work solely according to your words. Kindly give me the job. I will do your job pere Lagi

$8 USD / jam
(0 Ulasan)
0.0
paulkem30

Hi, I do have a team of virtual assistant and I am currently looking for clients who are looking to outsource their projects here in the Philippines. We provide a dedicated virtual assistant with supervisor assigned Lagi

$12 USD / jam
(0 Ulasan)
0.0
jenniecabajar

Hi there! I'm Jennie. Let me be your Agent. I'm able to start right. I can perform all the tasks you've listed on your project brief and more. Looking forward to working with you. Thank you!

$10 USD / jam
(0 Ulasan)
0.0
zinhlek86

I would like to take this opportunity to bid for this project. I am available to work as needed. My background is in the tourism and hospitality industry, I have worked for 2 major travel agencies in as well as 2 Lagi

$11 USD / jam
(0 Ulasan)
0.0
nadinejamae

Greetings! I have worked as a customer service expert, DATA ENTRY and Research are some of the basic skills that I have mastered. I also do Hotel and Restaurant Reservations agent. I am a BS Tourism graduate. My sk Lagi

$12 USD / jam
(0 Ulasan)
0.0
rilanpalermo3

Hi, I hope all is well. I am writing to express my interest in the job you posted for Hospitality Guest Agent. I believe that I possess the perfect characteristics for the job. Resilient, self-driven, optimist Lagi

$12 USD / jam
(0 Ulasan)
0.0
$10 USD / jam
(0 Ulasan)
0.0
annarans

i love travelling and i really wanna have experience in hospitality. i had experience as a customer service for 6 months in brokerage company, and i love to give a best service to the client.

$12 USD / jam
(0 Ulasan)
0.0
jchantel1809

Administrator, data entry clerk, and customer service/sales agent. Fast, friendly, efficient, punctual! Hi my name Chantel Jones I am currently pursuing a BSC Management Studies (Financial Management), I also hold Lagi

$12 USD / jam
(0 Ulasan)
0.0
advaitanand3

I have experience in Airbnb guest management as Host. I have hosted more than 80 flats per day for a company based in Bangaluru. I know the quality and standard which is to be maintained to match the Airbnb community s Lagi

$11 USD / jam
(0 Ulasan)
0.0
nathfletch

Thank you very much for the opportunity to bid on this. I can assure you of my attention to detail and it will be completed with all of your instructions at the heart of what I do. Although I am Australian, I do spend Lagi

$21 USD / jam
(0 Ulasan)
0.0
tanyadulay

Greetings! My name is Tanya Flores and I am an expert in Customer Service. I would love to have the opporunity to discuss your project with you. I am a dedicated Professional with over 13 years of customer service Lagi

$13 USD / jam
(0 Ulasan)
0.0
gabrielagauna

Hi! I am Gabriela, from Cordoba Argentina. I think im a really good candidate for you as I ve worked in Disneyland Orlando so I have the best experience related to customer relationship management. All my trips and va Lagi

$12 USD / jam
(0 Ulasan)
0.0