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Full-time German 1st Level SaaS Support

$8-15 USD / hour

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Disiarkan sekitar 2 bulan yang lalu

$8-15 USD / hour

I'm in need of a full-time, 1st level support professional proficient in German. Your role will primarily involve: - Communicating with customers via Phone and Email. - Assisting with technical issues related to our SaaS product. The ideal candidate should possess excellent communication skills in German and English, a strong understanding of SaaS products, and prior experience in a technical support role. This is a full-time role (40 hours per week) so ensure you have the capacity to commit to this workload.
ID Projek: 37816306

Tentang projek

13 cadangan
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Aktif 17 hari yang lalu

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13 pekerja bebas membida secara purata $11 USD/jam untuk pekerjaan ini
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Choosing me for your project as a German 1st Level SaaS Support is the recipe for success. Having over eight years of experience in web development, I bring a unique skill set that goes beyond just solving technical issues. My profound knowledge of SaaS products will not only enable me to provide efficient tech support but also afford me the ability to understand the bigger picture of your product and its needs. One of my greatest strengths is my exceptional organizational and time-management skills. As a web developer, constant coordination with clients and keeping multiple projects on schedule demanded meticulous planning. I assure you, my capacity for addressing the customer concerns via Phone and Email while maintaining your standards for quality is impeccable. In addition to satisfying this vital criterion, you can rely on my commitment to providing high-quality work within the set timeframe and budget, which I have proven throughout my career. So let's proceed together in transforming your SaaS support into an exemplary experience for your customers that leaves them coming back for more!
$12 USD dalam 40 hari
5.0 (12 ulasan)
5.6
5.6
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Hi there! I will do your task with full responsibility and deliver on time. Let’s discuss more details over chat! Thank You
$8 USD dalam 40 hari
5.0 (2 ulasan)
5.4
5.4
Avatar Pengguna
I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients using softwares including Zendesk, Gorgias, Slack, Tawk, Outlook, Facebook, Live Chat, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.
$8 USD dalam 40 hari
5.0 (2 ulasan)
4.1
4.1
Avatar Pengguna
Hi there, As an accomplished professional with extensive experience in the Hospitality, and Call Center/BPO sector, I have held roles as a Customer Support Rep, Sales Rep, Sales Manager, and Digital Telemarketer. I have worked across various industries, including Sales and Marketing, Finance, Insurance, Healthcare, Real Estate, Tourism, Technology, and Consulting, among others. Throughout my career, I have collaborated with leading companies in the United States, Europe, and Latin America, such as Magenta Insurance, TKL World-class guitar cases, Aviatur travel group, MedSupplies, Globallee, Perchpeek, RWND, Marriott hotels, Melia, Kiwi Credito, Bongo Stays, Homaris, United Call Centers, Answer800, Upway, and more. I possess fluency in English, and native-level proficiency in German and Spanish. Equipped with a dual broadband and 5G internet connection, a state-of-the-art PC, pro-imported noise-reducing headphones, and a tranquil work environment, I am ready to hit the ground running. Services I can provide include inbound/outbound customer support, appointment setting, live chat support, social media support, ticket resolution, email handling, technical support, sales representation, cold calling, and lead generation. I have extensive proficiency in various customer care software, including Zendesk, Live Chat, Zoiper, Intercom, HelpCrunch, CloudTalk, HubSpot, Slack, Zoho, Clickfunnels, Odoo, Monday, Salesforce, Gorgias, Magento, and Wix, among others. Best, Pedro
$15 USD dalam 40 hari
5.0 (3 ulasan)
2.0
2.0
Avatar Pengguna
Estoy intrigado por su proyecto de recopilar videoclips en varios idiomas para su sitio web educativo. Aprecio el énfasis en la legalidad y la ética en su esfuerzo. Soy una persona joven y entusiasta que habla con fluidez Spanish and English, y estoy entusiasmado con la oportunidad de contribuir a un proyecto que apoya la educación y la vida estudiantil. Tengo una cámara de teléfono inteligente de calidad y me siento cómodo con la grabación de vídeo, lo que garantiza una presentación clara y profesional. Entiendo que el informe requiere una breve introducción o declaración relacionada con las aspiraciones personales o educativas, y estoy listo para ofrecer contenido atractivo en [Su(s) idioma(s)]. Dado el alcance y el presupuesto de su proyecto, estoy de acuerdo con su tarifa por un par de segundos de contenido de vídeo. Estoy deseando contribuir a su proyecto diverso e impactante, haciendo que la educación sea accesible y se pueda relacionar a través de las fronteras lingüísticas. Gracias por considerar mi participación. Estoy ansioso por discutir más detalles y listo para comenzar la grabación tan pronto como estés listo. Saludos cordiales,
$13.50 USD dalam 4 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
As a full-stack development team, my associates and I at freelancer for freelancers leverage a broad range of skills that are highly relevant to the technical support role you are seeking to fill. Furthermore, I want to underscore that we also serve as UI/UX designers; a quality which could enhance our communication with clients on aesthetic matters relevant to your product use. Networking with Github and another odoo is also proof of our awareness of developer tools. A unique aspect that distinguishes us from many other freelancers is the strength of our team. albeit relatively new as a banded unit we've effectuated discrepancy in our systemic careers by pooling together each other's diverse skills thus compounding project completion rate. We understand wholly that different projects come with different standards, schedules, and functionality demand. We were ecstatic when we walked out the challenge door with a functional Bitcoin platform embracing all the scope-wallet payments trading withdrawal etcetera . This didn't just require technical proficiency but also constant communication with $\text{15}_{\text{th}}$ crypto enthusiasts via multiple channels in their native languages; German being one of them. This is just a small glimpse of how well-equipped we are to handle your project needs.
$15 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
With my multilingual skills, fluent in both German and English, combined with my extensive experience in customer service, particularly in technical support roles, I believe I am the ideal fit for your full-time 1st Level SaaS Support position. My name is Muhammad, and as a dedicated professional, I always strive to provide the utmost assistance to customers using clear and concise communication. My service to clients goes beyond just delivering valuable content; I ensure that all work is plagiarism-free, completed on time (if not before), and meets clients’ needs. These attributes are testament to my commitment to satisfying customer needs %(
$12 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
I have extensive customer service and technical support experience in a call center for 2 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth. Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores. Personable, friendly and solution-oriented Call center agent with over 2 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
$8 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
Hello my Name is Nana, I am a Customer service specialist with several years of experience. Providing the best customer service experience is what I can guarantee. I am really interested in your project. I am open to any kind of work Data Entry / translations/ web assistance/ customer support ect. as long as it can be done from home. I have implemented continuous improvement techniques in my past positions. I like working with people and enjoy group projects, but I am also a self-starter. I'm good at organizational skills, time management. my greatest strength is my ability to effectively handle multiple projects. I believe I’ve consolidated multiple interpersonal, organizational, methodological skills within past experiences. I'm a fast learner who adapts quickly to change. I'm dedicated/enthusiastic about helping companies meet its goals. I'm an outstanding performer and I take pride in my work. Find attached my CV. If my candidate corresponds to your requirements please do not hesitate to contact me Best regards, Nana Kantaria
$12 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
Hello there, I'm Akshu Soni, and I bring over 8 years of expertise to your project. My skills align perfectly with your requirements. I've successfully completed similar projects, ensuring 100% satisfaction. Let's discuss how my strategic thinking and creativity can drive impactful results. Excited to contribute to your project's success!
$12 USD dalam 40 hari
5.0 (1 ulasan)
0.0
0.0
Avatar Pengguna
Hello there, I am the secret weapon you seek for the company fast-growing and pursuing big opportunities, to help the team to be a key contributor to the company and relentlessly pursue excellence. I have experience in resolving general customer requests and operational issues, manage customer transactions, including itineraries and after-sales services, helping the team member with an effective and efficient good communication with customers and carriers also maintaining exemplary operating records with utmost professionalism and discretion. I am a dedicated, hard-working and efficient individual with excellent problem-solving skills, good communication (both verbal and written) skills, experienced in handling and managing emails, scheduling meetings and attention in details. I will always be a step ahead to ensure that no furrow of worry crosses your brows and that all tasks are completed within deadlines. Certainly! My excellent communication skills (both verbal and written), good management skills ( time, emails, and calendar) typing skill,scheduling meetings, demonstrated through previous roles where I effectively addressed customer inquiries and concerns, makes me an ideal candidate. I have the ability to empathise and resolve issues aligns well with the customer service position's focus on delivering exceptional support and satisfaction. I am experienced in handling diverse customer needs positions me as valuable asset to the team.
$12 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
I have already a great experience as German customer service representative in Expedia . Specifically German line and Swiss , so we can make great connections
$12 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0
Avatar Pengguna
With my skillset as an experienced virtual assistant, I am confident in providing top-tier service as a full-time, 1st level SaaS support professional. My strong point of proficiency is my linguistic capability: I am not only fluent in English and German but also make ample use of communication toolsーsuch as phone and emailーto ensure efficient service delivery. Having an understanding of your preferring cultures, I can provide the much-needed sensitivity and friendliness to our German-speaking customers. Moreover, my prior experience in technical support has nurtured my problem-solving skills to effectively assist with any technical glitch your customers might face. Be it simple troubleshoot or understanding deeper complexities, I'll walk hand-in-hand with the clients at every step. I've learned to value time highly and apply it judiciously; thus, you can always rely on me for the full twenty-four hours of daily coverage this role demands. Most significantly, it's my passion that sets me apart. I don't just work proficiently; I truly care about the clients' experience and dedicate myself to providing them with a delightful one. Your SaaS product deserves nothing less! So if you're searching for someone who can combine excellent linguistic Übersetzung skills with comprehensive 1st level software tech Support Erfahrungen while being proactive and sensitive towards clients' needs, then look no further! Let's take your Kundenbetreuung journey to the next level!
$8 USD dalam 40 hari
0.0 (0 ulasan)
0.0
0.0

Tentang klien

Bendera SWITZERLAND
Herisau, Switzerland
4.8
87
Kaedah pembayaran disahkan
Ahli sejak Mac 3, 2013

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