Ditutup

Customer Service

We are looking for someone who can help deliver outstanding customer service to our guests and clients. Our top priority is to insure our guest's complete satisfaction and comfort. This begins with a seamless reservation process, an easy arrival and departure experience and an enjoyable stay in their suite.

A qualified applicant will have excellent customer service skills, work well in a team atmosphere, have clear communication skills, and be proficient with technology. Strong keyboarding skills are a must.

Responsible for booking reservations for contracted customer business

Process and book contact clients guest reservations in accordance with client agreements SOW (statement of work).

Provide continuous feedback to your management and the Account Management team regarding any trends, significant guest issues or escalations.

Run daily reports to locate new reservation requests

Ensure timely bookings

Insure all urgent requests are processed in a timely manner to meet arrival deadlines.

Assist with the overall inventory management

Maintain a list of individual placement concerns for the weekly inventory planning meeting.

Enter new clients information into database

Enter all issues into Guest Experience Log and enter notes in the reservation.

Facilitate housing placements that maximizes occupancy without compromising an excellent guest experience.

Act as main point of contact for booking employee stays using the CRM booking process including reservation confirmation process.

Assist customer escalations.

Report escalations to management

Act as the main point of contact for all VIP bookings and update all involved departments

Competencies

Skilled in the use of CRM technology

Ability to maintain professional business relationships with co-workers, clients and guests.

Ability to maintain a positive and helpful relationship with all operations team members.

Insure all written communication is friendly, professional, helpful, free from errors and succinct and timely.

Insure all verbal communication is professional, friendly, helpful and timely

Kemahiran: Semua Boleh, Reka Bentuk Grafik, PHP, Troli Membeli-belah, Reka Bentuk Laman Web

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Tentang Majikan:
( 0 ulasan ) Accra, Ghana

ID Projek: #17932980

9 pekerja bebas membida secara purata $616 untuk pekerjaan ini

phpdeveloper100

Expertise in CRM and can work together,Please open Message box so that we discuss it in detail Expertise ================== - PHP - Cryptocurrency - Code Ignator - Magento - Laravel - Wordpress - Zen-cart - Lagi

$1086 USD dalam 10 hari
(78 Ulasan)
7.3
WebXcellance

Hello there, As per my understanding you need a help deliver outstanding customer service to our guests and clients. We have 7+year experience in website design and developments in E-commerce,Woo-commerce, Javascript Lagi

$750 USD dalam 10 hari
(165 Ulasan)
6.9
HadiDar786

I have more than 2 years Part time work experience as Customer service Representative and have successful record of problem solving, Communication, and decision-making skills. I am confident that I am the best candidat Lagi

$250 USD dalam 5 hari
(44 Ulasan)
5.3
aitindia

Greetings from Aravind Info Tech ! We at Aravind Info Tech love working on most complicated projects & thats our biggest quality , we have delivered 100% projects so far, Aravind Info Tech is the one and only compa Lagi

$700 USD dalam 10 hari
(8 Ulasan)
5.4
amitbanerjee2812

Dear Hiring Manager, I read your job description and I am confident that I can exceed your expectations. I am a professional programmer on PHP+MySQL+WordPress. Here is few recent work for website development : Lagi

$250 USD dalam 10 hari
(26 Ulasan)
5.3
skillstech52

Hello, I have reviewed your requirements for your preconceived project. All of your requirements are crystal clear to me so please hit me up with the message so that we can discuss the project in more detail. Lagi

$400 USD dalam 5 hari
(7 Ulasan)
4.3
sonaphp247

Hello, Greetings, Top most Freelancer to work with and have great reviews too. We have read your project details and we are very much keen to work with you. We have the best developer and designer team having more than Lagi

$555 USD dalam 10 hari
(18 Ulasan)
3.9
$1000 USD dalam 25 hari
(4 Ulasan)
4.2
praveenpks

Hello, Greetings, Top most Freelancer to work with and have great reviews too. We have read your project details and we are very much keen to work with you. We have the best developer and designer team having more than Lagi

$555 USD dalam 10 hari
(3 Ulasan)
3.3