GENERAL DESCRIPTION: Responsible for specimen receipt and preparation, records creation, reporting of results and transferring data to accounts receivable. Ensures all patient data is obtained and maintained in accordance with all applicable HIPAA regulations.
Your duties and responsibilities include but are not limited to;
-Opening customer accounts by recording account information.
-Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem.
-Maintaining financial accounts by processing customer adjustments.
-Recommending potential products or services to management by collecting customer information and analyzing customer needs.
-Preparing product or service reports by collecting and analyzing customer information.
-Contributing to team effort by accomplishing related results as needed.
-Resolving customer complaints via phone, email.
-Using telephones to reach out to customers and verify account information.
-Assisting with placement of orders, refunds, or exchanges.
information and other pertinent information such as addresses and phone numbers.