i have a seller account on [login to view URL] . my account suspend now. i want to reinstall my seller account
Hello, You currently may not sell on [login to view URL] because we received complaints about the authenticity of the items listed at the end of this email. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. To sell on Amazon again, please send the following information to seller-performance-policy@[login to view URL]: A plan that explains:
-- The issue that caused the complaint
-- Steps you have taken to resolve the complaint
-- Details how you will prevent similar complaints Here are a few things to consider as you work on resolving this:
--Sourcing: Are you sourcing the product from a trusted supplier?
--Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
--Packaging: Is the product in its original packaging as listed on Amazon?
-- Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately? Please review your communications from buyers to better understand the issues. Be as specific as possible in your plan. Do not limit your plan to issues with specific orders. Get help creating your plan in Seller Central Help: ([login to view URL]). Also include the following information for each ASIN: -- Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time. -- Contact information for your supplier, including name, phone number, address, and website. You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier’s contact information. We will review your plan and decide if you may sell on Amazon again. If you do not send an acceptable plan within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon. Failure to successfully appeal this decision may result in us permanently withholding any payments to you and any FBA inventory of the items that caused “inauthentic” complaints may be destroyed at your expense. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to email@example.com. Learn more about our policies in Seller Central Help: --Amazon Anti-Counterfeiting Policy ([login to view URL]) --Policies and Agreements ([login to view URL])
You can see the health of your account in the Performance section of Seller Central: [login to view URL] To talk to someone about this email, ask our Seller Support team to contact you ([login to view URL]). ------------------------------------- ASIN: xxxx0WS0 xxxxK0WSU xxxx6LXW -----------------------------
Sincerely, Seller Performance Team [login to view URL] [login to view URL] Hide original notification