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Job Title: CRM, Lead Generation and Customer Support Team (NetSuite, ZoomInfo, Zendesk) – IT Hardware Sales (7 Positions) Technivision is hiring a team of 7 CRM and Lead Generation Specialists to support expansion across the Middle East and Africa. The team will focus on identifying direct end-customers (no resellers or brokers), engaging with them, and converting them into qualified leads and RFQ opportunities, while also handling inbound inquiries through Zendesk. Role Objective Generate, manage, and convert high-quality direct leads into qualified prospects requesting quotations, while ensuring fast and professional responses to inbound customer inquiries. Key Responsibilities Lead Generation and Qualification Use ZoomInfo to identify target companies and decision-makers Focus only on end-customers purchasing for internal use Exclude all resellers, traders, and brokers Validate and qualify leads based on Technivision criteria CRM Management (NetSuite) Add and manage leads in NetSuite CRM Maintain accurate company and contact data Track lead progress from Lead to Qualified to RFQ (Prospect) Outbound Communication Send professional emails to prospects Follow up regularly to generate engagement Identify buying signals and move leads toward quotation stage Inbound Support (Zendesk) Respond to customer inquiries via Zendesk Handle requests related to pricing, products, and availability Qualify inbound leads and register them in NetSuite Maintain fast response times and professional communication Target Markets Middle East: UAE, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain Africa: Kenya, Nigeria, Ghana, Egypt, Morocco, South Africa, Ethiopia KPIs and Performance Metrics Number of qualified direct leads generated Conversion rate to RFQ (Request for Quotation) Number of Zendesk inquiries converted into opportunities Response time and quality on Zendesk tickets CRM data accuracy and activity tracking Qualified Lead Criteria A lead is considered qualified only if: The company is a direct end-customer (not a reseller or broker) The contact is a decision-maker (IT, Procurement, or Operations) There is a clear or potential need for IT hardware The company fits the defined target markets A lead becomes a Prospect (RFQ stage) when the customer requests pricing or shares requirements. Tools and Training NetSuite CRM ZoomInfo Zendesk Training will be provided on: CRM workflows Lead qualification process Email and customer communication standards Candidate Requirements Experience in lead generation, CRM, or customer support Experience with ZoomInfo or similar tools Experience with Zendesk or similar ticketing systems Familiarity with NetSuite CRM is preferred Strong understanding of IT hardware products: HP / HPE, Dell, Lenovo Strong written English communication skills Organized, detail-oriented, and target-driven Preferred Profile Experience in Middle East or Africa markets Ability to handle both outbound sales and inbound inquiries Strong attention to detail and ability to work under targets Engagement Model Remote work Monthly contract with long-term potential Performance-based evaluation About Technivision Technivision is an IT solutions provider specializing in servers, storage, networking, and data center infrastructure, serving customers across multiple regions.
ID Projek: 40331487
15 cadangan
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Aktif 17 hari yang lalu
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15 pekerja bebas membida secara purata $12 USD/jam untuk pekerjaan ini

As an experienced data analyst, I understand the essentiality of an organized and accurate approach for CRM management and lead generation. I bring more than a year of experience handling NetSuite and similar CRM platforms while maintaining meticulous data records. Combined with my expertise in web scraping, web searching, and product listing, I believe I have the right skill set to effectively identify target companies and decision-makers for your IT hardware sales. My proficiency in ZoomInfo and similar tools further empowers me to generate high-quality direct leads for your target markets across the Middle East and Africa. My market research skills enable targeted approach, focusing only on end-customers purchasing for internal use, which will effectively exclude resellers, traders, and brokers from the leads list. In terms of response time and professional communication over Zendesk, well-versed experience with this ticketing system has made me quick to provide fast and accurate responses to customer inquiries while reinforcing branding. I understand Technivision's need for both lead generation and inquiry support services. My ability to multitask between delivering professional emails to prospects, tracking progress on leads in the CRM, qualifying inbound leads via Zendesk & registering them in NetSuite makes me an ideal fit for this project.
$8 USD dalam 40 hari
7.6
7.6

With over a decade of experience in CRM and data management, I am confident that my skills align perfectly with your project requirements. My proficiency with NetSuite and ZoomInfo, as well as my familiarity with Zendesk, positions me well to handle the complex tasks integral to lead generation and customer support. I have an unyielding commitment to producing quality work and prioritizing customer satisfaction - values that aided Technivision's reputation in your industry. Over the years, I have honed my skills in Outbound Communication, Inbound Support, Lead Generation and Qualification - aspects that resonate deeply with your CRM & Lead Generation Team job description. I understand the importance of accurately managed CRM databases, which is why my proficiency in NetSuite is another feather in my cap for this role. Having served clients across similar niche markets like Middle East and Africa, I have a strong understanding of
$8 USD dalam 40 hari
7.1
7.1

As an experienced IT professional with a knack for managing projects and generating leads, I am the perfect fit for Technivision's CRM and Lead Generation team. My track record of effectively handling high-stake tasks, such as lead generation and managing sales funnels, perfectly aligns with your project's needs. Having previously spearheaded a successful $150,000-budget project with my web development and project management skills, I understand the value of time, resources, and precision in meeting targets. Moreover, my adeptness with tools like ZoomInfo and Zendesk combined with my strong organization skills allows me to efficiently manage multiple tasks while maintaining data accuracy - no small feat when dealing with complex CRM systems like NetSuite. Given my team has worked remotely for various clients before, you can rest assured we are equipped to handle your geographical spread across the Middle East and Africa regions. Letting us become an integral part of your team would unlock not just skilled CRM, Lead Gen, and Customer Support professionals but access to stable internet connectivity from Ghana for your potential outsourcing needs. Our understanding of IT hardware coupled with timely response and impeccable English communication will help convert the inbound inquiries into opportunities. Trust us to immerse ourselves into your company ethos, meet KPIs and deliver the same quality service that Technivision is commited meat commits to providing.
$15 USD dalam 40 hari
4.4
4.4

With over 16 years of freelance expertise, an expansive skill set in Excel and LinkedIn, and a broad understanding of the IT industry, I am uniquely equipped to drive your CRM and lead generation project forward. I have successfully executed similar projects for clients in over 200 countries - guaranteeing you vast experience, reliability, and excellent results. In executing your project effectively, I understand the critical nature of accurate data management and conversion. My proficiency in NetSuite - inclusive of data entry and organization - positions me ideally to track leads from identification through to the RFQ stage. Similarly, my mastery of LinkedIn will optimize our lead generation process as I'll keenly target direct end-customers within your specified regions. Moreover, my seasoned communication skills will ensure fast, professional responses to inbound inquiries via Zendesk for consistently elevated customer satisfaction rates. My familiarity with Zendesk coupled with my knack for precision will maintain fast response times and systematically qualify inbound leads – dramatically enhancing our chances of hitting your KPIs. To cap it off, my time zone flexibility means you have round-the-clock accessibility to keep the project optimized in line with your targets. Reach out today for an unrivaled blend of expertise and dedication towards a successful completion of this task!
$15 USD dalam 40 hari
3.4
3.4

Hello, With over 6 years of experience as a Virtual Assistant, I have a strong focus on lead generation, CRM management, and customer support, particularly within the IT hardware sector. In this role: - I will leverage tools like ZoomInfo to identify and qualify target companies and decision-makers. - I will manage leads effectively in NetSuite CRM, tracking their progression from initial contact to RFQ status. - I’ll also handle inbound inquiries via Zendesk, providing quick and accurate responses to customer requests. An advantage is my proficiency in using NetSuite CRM, ZoomInfo for lead generation, and Zendesk for customer support management. Regards, Blessing
$8 USD dalam 40 hari
2.9
2.9

Hi there sir, I understand your goal — generating qualified direct end-customer leads and moving them efficiently toward RFQ while maintaining clean CRM data and fast response handling. Here’s how I’ll contribute: • Use ZoomInfo (or similar tools) to find decision-makers only (IT, Procurement, Ops) • Ensure strict filtering (no resellers/brokers — only end-customers) • Add, update, and track leads accurately in CRM (NetSuite or similar) • Handle outbound emails + consistent follow-ups to drive engagement • Respond to inbound inquiries professionally and convert them into opportunities You can expect: ✔ Clean, verified, and well-qualified leads ✔ Organized CRM with accurate tracking ✔ Fast and professional communication ✔ Consistent follow-ups to increase conversions I’m detail-oriented, reliable, and ready to work within targets. Available to start immediately and contribute long-term.
$8 USD dalam 40 hari
1.0
1.0

Hello, How are you? I have checked your job description and I’m confident I can completed exactly what you need. Your requirement for a coordinated team experienced in CRM, lead generation, ZoomInfo sourcing, NetSuite pipeline management, and IT hardware outreach aligns strongly with my background. I have extensive experience with AI content, lead research technologies, CRM data workflows, and targeted outreach programming skills. Working with enterprise hardware markets such as HPE, Dell, and Lenovo is also something I’m highly familiar with, making this role an ideal match for my skills and experience. So I think this job is an ideal match with my skills and experience. Please send me a message so that we can discuss more. Thanks Taras
$25 USD dalam 29 hari
0.0
0.0

Hi, I’m excited to apply for the CRM & Lead Generation Specialist role at Technivision. I have strong experience in lead generation, CRM management, and customer support, along with hands-on work using tools like ZoomInfo and Zendesk. I have worked on identifying and qualifying direct end-customers, ensuring no resellers or brokers are included. I’m comfortable targeting decision-makers (IT, Procurement, Operations) and converting leads into qualified opportunities and RFQs. What I bring: • Experience with CRM systems (NetSuite/Salesforce-style) for accurate lead tracking • Strong prospecting skills using ZoomInfo and similar tools • Professional email communication and consistent follow-ups • Experience handling inbound queries via Zendesk with quick response times • Understanding of IT hardware (HP, Dell, Lenovo) and customer requirements I am detail-oriented, organized, and focused on meeting KPIs such as lead conversion, response time, and data accuracy. I can effectively manage both outbound lead generation and inbound support while maintaining high-quality communication. I’m comfortable working with Middle East and Africa markets and can adapt quickly to your workflows and qualification criteria. I’m available to start immediately and open to long-term collaboration. Looking forward to contributing to your team. Best regards, Jagrati.
$8 USD dalam 40 hari
0.0
0.0

I've just completed a similar project. I built a lead generation and CRM management system focused on IT hardware sales, using tools like ZoomInfo, NetSuite, and Zendesk. Your project perfectly matches my experience and skills. I understand the importance of lead qualification and prompt customer response in CRM workflows. With a specialization in IT hardware sales, I focus on performance, security, and delivering a polished user experience. Let's chat so I can offer a free consultation; worst case, you walk away with a free consultation and a clearer understanding of your project. Kind regards, Curtley
$9 USD dalam 14 hari
0.0
0.0

Hello, There's a specific kind of chaos that happens when a growing sales operation has more market potential than pipeline control, inbound inquiries going cold, CRM data inconsistent, and qualified leads buried under noise. That's the gap I'd like to help Technivision close. I'm a CRM and Automation Specialist with hands-on experience building lead generation workflows and managing CRM systems. I've worked extensively with HubSpot and GoHighLevel, pipeline architecture, lead qualification, automated follow-ups, and I bring that same structured approach to NetSuite, ZoomInfo, and Zendesk. Your biggest challenge isn't just finding leads, it's finding the right ones, true end-customers with intent. That's a pipeline quality mindset I share. I prioritize clean data and accurate qualification over inflated numbers that don't convert. I'm also familiar with several of your target markets including Nigeria, Kenya, and Egypt, and understand how procurement decisions move in these regions. I'm organized, target-driven, and comfortable working remotely under performance expectations. When a buying signal appears, I move it forward. When a lead doesn't qualify, I don't waste the pipeline on it. I'd love to contribute to this team from day one. Abisola!
$12 USD dalam 40 hari
0.0
0.0

MALTEPE, Turkey
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