Survey data to measure customer satisfaction (CSAT)
₹600-1500 INR
Dibayar semasa penghantaran
Question 1 – How helpful was the calling center agent?
• Answer on a scale 1-5
Question 2 – How likely are you to buy this product again?
• Answer on a scale 1-5
Question 3 – Was your issue resolved?
• Answer 1 for “yes” and 2 for “no.”
o Using Data Set 2, sanitize data, and study trends by producing a time series object.
o Classify agents, and create an agent scorecard.
o Predict Q3_Answer based off of other 4 data elements.
• Output
o Summarize findings from the Data Set you chose in PowerPoint (2-3 slides), may also include any other combination of graphics, reports, description of methods, or definitions of any User Defined Functions in addition to slides.
• Rules of participation
o All code must be written in R and be provided for review.
o Complete confidentiality of data.
o No use of forums to ask questions.
ID Projek: #17274713