Customer Service Agent for ecommerce Retailer

We are a small online retailer, selling furniture and homewares in Australia. Our product is sourced from all over the world, including India, Vietnam, China, Belgium, Thailand and more.

Our customers buy expensive products for their home and expect a high level of customer service.

We require a well rounded, likable, and professional customer service agent to join our remote team. It is a bonus if you like homewares and furniture, and are able to understand what our customers' needs might be, in relation to our product offering.

We will provide you with a process manual/ Knowledge center to assist in understanding the business.

Your role will be to;

1. Answer calls via our Zendesk Talk customer service portal

2. Attend the Chat on our website, by assisting with sales and product selection.

3. Reply to customer service queries that come through to Zendesk via contact forms.

4. Liaise with the head office to escalate support cases, and request refunds for customers.

Common customer service queries include;

1. Where is my order?

2. I have received a damaged item.

3. Is this item coming back in?

4. I have received part of my order, but missing a few items.

5. My coupon code does not work.

6. The delivery driver was unable to deliver goods. Redelivery required to be booked in.

We use the following applications:

- Zendesk

- Magento

- Google Sheets

- Online Chat

- Phone calls

- Shippit (freight aggregator)

It is required that you have a high-speed internet connection, computer, and headset with microphone to complete this job.

Kemahiran: Khidmat Pelanggan, eDagang, Pemasaran, Jualan, Telepemasaran

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Tentang Majikan:
( 0 ulasan ) Sydney, Australia

ID Projek: #18339345

17 pekerja bebas membida secara purata $11/jam untuk pekerjaan ini


Hi aprilandoak, we’ve gone through your project details and understood the requirement well and can accomplish it successfully. Based at New Delhi, India, we’re a Private Limited company with core expertise on Magento. Lagi

$15 AUD / jam
(155 Ulasan)

Hi I am a "Magento 2 developer". And fully Expert In Magento 2 Customization, integration, Upgrade,Design and Developing e-commerce website. I have worked on Magento 2 sites : [login to view URL] ( from scrat Lagi

$10 AUD / jam
(57 Ulasan)

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$12 AUD / jam
(28 Ulasan)

Dear potential client I understand that you are looking for a superb customer service rep. I am the most suitable person for the job because I understand that the success for any business in how the customers are treat Lagi

$15 AUD / jam
(19 Ulasan)

Hi We are expert in customer support service and we can help you with best customer support service for furniture business. we will handle all calls / emails and chat very professionally. Votiko is established in Lagi

$8 AUD / jam
(16 Ulasan)

Hi We are expert in customer support and we can help you with best customer support service on call / email and chat. 24X7 BPO is professional telemarketing company established since 2004. We have a team of super Lagi

$8 AUD / jam
(6 Ulasan)

I have been doing Telemarketing for over 10 years now. Experience have honed my skills in Cold Calling, Telesales, Appointment Setting and Lead Generation. I have a massive experience calling B2B and B2C in the regi Lagi

$15 AUD / jam
(9 Ulasan)

Hi I have been working with the companies form US, Canada and Australia to handle their customer service via phone, chat and email. I have worked with eCommerce businesses to provide customer service, order taking Lagi

$12 AUD / jam
(5 Ulasan)

I have rich experience in developing ecommerce sites. I have read your description carefully and i have a source code similar to it using magento and prestashop. i want to discuss about it in detail. Thanks.

$16 AUD / jam
(1 Ulasan)

Hello, If you are looking for someone who can bring you result than your search end at us. We have a vast experience in customer service, inbound call handling and chat support and best suited for your requirement. It Lagi

$8 AUD / jam
(1 Ulasan)

Hello I am from Viet Nam and I had worked as Customer Service Agent for FBS broker. Therefore, I believe if I have a chance to work with you, I can complete tasks successfully Please kindly send me a message so we ca Lagi

$12 AUD / jam
(0 Ulasan)

Hello, I would like to apply for this job. Please contact me so we can discuss about it. Best regards

$11 AUD / jam
(0 Ulasan)

Greetings I hope you're doing more than fine. I read your job description and saw that you're looking for an efficient, detail-oriented Customer Service. I have more than five (5) years of experience in the custom Lagi

$8 AUD / jam
(0 Ulasan)

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$8 AUD / jam
(0 Ulasan)

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$8 AUD / jam
(0 Ulasan)

Hi, I would like to work in this role. Should you have me on it? Waiting to read back from you. Thanks.

$8 AUD / jam
(0 Ulasan)

I have been working with U.S clients for their requirements. I have worked for chat, Voice and email processes. I have completed six sigma certification so knowing the importance of errors and their impact. I have a to Lagi

$12 AUD / jam
(0 Ulasan)