The Sales Trainer is responsible for working closely with the salespeople to identify challenges they face on the job and recommend ways to increase productivity.
Responsible for the onboarding and on-the-job training of the sales agents within the program online, including student progress monitoring for the duration of the training, providing coaching and developmental feedback, and readiness recommendations
Utilize effective presentation and facilitation skills based on our training methods and techniques
Prepare training materials, examples, and role-play scenarios that then will be used to train the sales agents.
Accountable for achieving individual training performance metrics.
Accountable for ensuring that trainees achieve the desired outcomes.
Maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings (as needed), and doing side-by-side observations.
Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
Measure the effectiveness of training programs using specific scorecards.
Participate and contribute to a continuous learning culture by maintaining engagement in change management, product and service releases, policies, processes, and procedures.
Prepares new sales representatives by conducting orientation to the sales process, develops individual coaching plans, provides resources and assistance, and schedules orientation drive-along with senior representatives.
Conducts exercise sessions for new and current sales employees.
Observes sales encounters and collects feedback, results, and performance data of trainees after sessions.
Bachelor's Degree in sales and marketing and a track record of sales training experience
Excellent command of the English Language
Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
Training experience in a High-performance environment or BPO is an asset
Online training skills are an asset
Strong communication skills, both written and verbal
Demonstrated ability to meet timelines on deliverable
Self-starter, sense of urgency, and works well under pressure
Strong attention to detail
Sense of professionalism and ability to develop good relationships