High-Volume M365 Email Orchestration

min ₹2500 INR / hour

Open

Posted 3 days ago

•

Ends in 4 days

min ₹2500 INR / hour

1. Business Drivers Problem: Lawyers, assistants, and other high-volume users drown in email; manual filing and triage wastes high-value time. Opportunity: Automate classification, prioritisation, and governance while respecting privacy, legal information governance (IG), and regulatory obligations. Outcome: Increase fee-earner productivity, reduce IG risk, and set foundation for AI-assisted knowledge management. 2. Market Scan Native Outlook Copilot / Focused Inbox – helpful but not configurable to firm’s taxonomies or IG needs. Superhuman / SaneBox / Mail Manager / Colligo / [login to view URL] – single-user or filing-oriented, not scalable policy-aware orchestration. White space: No Graph-first, LLM-driven, IG-aligned mailbox orchestration for enterprise legal. 3. Vision An event-driven orchestration layer for M365 mailboxes that classifies, routes, and governs email at scale using Microsoft Graph and Azure OpenAI, surfaced via Outlook Web Add-ins for user-in-the-loop control. 4. Functional Scope Triage: Prioritisation, matter/client tagging, summarisation on demand. Actions: Auto-move, categorise, or propose Inbox rules; safe “on-send” governance prompts. Governance: Respect Purview retention & DLP; full audit trail; zero exfiltration of data. Privacy: Per-user delegated consent as baseline; RBAC-scoped app-only for assistants/shared mailboxes. 5. Technical Architecture (high-level) Eventing: Microsoft Graph change notifications with resource data (no polling). Processing Layer: Azure service workers → LLM (Azure OpenAI) → policy engine (OPA/ABAC) → Graph actions. Experience Layer: Outlook Web Add-in (new Outlook + OWA) with On-Send checks & Triage Panel. Governance Layer: Purview DLP/retention, sensitivity auto-labeling, audit integration. Data Layer: Minimal hot-path state (message IDs, signals); Graph Data Connect for analytics. Observability: App Insights telemetry + Purview Audit queries; dashboards for latency, 429s, subscription churn. 6. Delivery Roadmap (PoC focus) Sprint 1 (2 weeks): Per-user consent flow, webhook with resource-data, small-model classification, move/categorise, On-Send governance. Sprint 2 (2 weeks): Integrate DLP/auto-label hints, throughput scaling (batch/backoff), message rules, cold-path analytics (Data Connect). 7. Non-functional Requirements Performance: Notification → action p50 ≤ 1.5s, p95 ≤ 3s. Scalability: Per-user partitioning; ≥ 50 messages/sec per worker shard. Compliance: Zero training on tenant data; in-region Azure OpenAI; auditability in Purview. Resilience: Delta queries for missed notifications; graceful degradation if throttled/LLM outage. 8. What We Need from Consultancy Design leadership: Production-grade eventing + scaling pattern in Azure; secure token management. Implementation expertise: Outlook Web Add-in (SSO, On-Send) and Graph integration. Governance integration: Map Purview DLP/auto-labeling into hot-path workflows. Operational readiness: Build monitoring dashboards (App Insights/Kusto) and compliance reporting (Purview Audit). Change enablement: User adoption UX, cohort roll-out, policy catalogue tooling. 9. Success Criteria Demonstrated end-to-end automation on pilot cohort of 20–50 high-volume users. Tangible productivity uplift (measured by reduced manual filing). Full IG compliance evidenced through Purview audit logs. Technical path to scale across global firm without breaching Graph quotas or data residency rules

AI Chatbot Development

Data Governance

Data Management

Compliance

User Experience Research

Project ID: 39740796

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5 freelancers are bidding on average ₹2,633 INR/hour for this job

@EightVeer

Hi there, My name is Isme A., Project Executive at 8veer Consultancy. Thank you for considering us for your M365 email orchestration solution. We understand your need to automate triage, classification, and governance for high-volume email users while maintaining legal compliance and respecting privacy. Our technical team specializes in Microsoft Graph API, Azure OpenAI integration, and governance-layer workflows using Microsoft Purview and Azure policy engines. We propose building a resilient, scalable event-driven system using Microsoft Graph change notifications, small-model classification with Azure OpenAI, and a robust Outlook Web Add-in interface featuring On-Send checks and user-in-the-loop controls. We've delivered similar AI-governance automation for enterprise clients and can ensure Purview DLP/retention compliance with auditable, zero-exfiltration handling. We estimate initial delivery in 4 working weeks for your pilot cohort and are available to start within 2 working days. Yours sincerely, Isme A. Project Executive Project Management Office (PMO) 8veer Consultancy Ref: 8V-PMO-FRC

₹2,667 INR in 40 days

5.0

(1 review)

4.4

@ssharol19

I read all details of this project .I have complete knowledge to do this work.I can start working immediately. Let's discuss further.

₹2,500 INR in 40 days

0.0

(0 reviews)

0.0

@Solutionzhere

Hello, We specialize in enterprise-grade Microsoft 365, Graph, and Azure OpenAI integrations where compliance, scalability, and productivity converge. Your vision of an LLM-driven, IG-aligned mailbox orchestration layer is exactly the type of challenge we’ve already solved for legal and consulting firms struggling with email governance at scale. Estimated engagement: 3,000 INR/hour, 12–14 weeks for pilot-to-scale delivery. Should the PoC prioritize legal compliance mapping (Purview/DLP) or user productivity uplift as the primary success metric? Awaiting your reply, Best regards, Team SolutionzHere

₹3,000 INR in 40 days

0.0

(0 reviews)

0.0

@mr7ether

I have carefully reviewed your project requirements and I’m confident I can deliver a robust, scalable solution that meets your vision of an event-driven orchestration layer for M365 mailboxes. With strong expertise in Microsoft Graph, Azure OpenAI, Outlook Web Add-ins, and Purview governance integration, I will design and implement the solution to automate triage, classification, routing, and compliance-driven governance at scale. To ensure alignment from the start, I will first prepare a detailed technical document describing how I’ll complete each task in the project scope. This will include: -- Breakdown of functional modules (triage, governance, user-in-the-loop add-in). -- Timeline for each sprint and milestone. -- Third-party integrations with Microsoft Graph, Azure services, and Purview. -- Cost estimation for each stage of delivery. I’ll begin with Sprint 1 (consent flows, webhooks, classification, on-send governance), followed by Sprint 2 (DLP integration, scaling, rules, and analytics). My design will strictly follow your non-functional requirements—sub-second latency, scalability, compliance, resilience—with full observability via App Insights and Purview. By combining technical depth with structured delivery, I will ensure your pilot for 20–50 high-volume users demonstrates measurable productivity uplift, compliance evidence, and a clear path to firm-wide rollout.

₹2,500 INR in 40 days