Create a Survey FreePBX/Asterisk module to measure customer satisfaction levels for our call center agents services.
Current software versions:
Here is what is needed.
After a call, our Call Center Agents will transfer a customer call to an extension where the survey should be executed.
Survey will consist of 1 or more fixed questions.
We need to be able to define the Survey number and Name, then record the questions and select valid answers for the 2 questions (They will be numeric, 1 digit). Like 1 to 2, 1 to 5, etc. And later be able to change/edit those questions and valid answers. All configuration should be done via a web page in the same FreePBX/Asterisk server that uses Apache.
Results should be stored in a new table within the same MySQL database we have in our asterisk box. The database should contain:
+ Survey number
+ Survey name
+ Agent (Extension) that fired the survey
+ Queue that fired the survey
+ Date and Time
+ Caller id from original customer call
+ Asterisk call id (To identify call recording)
+ Question 1 result (Numeric 1 to 5)
+ Question 2 result (Numeric 1 to 5)
Average results for each of the questions should be displayed on a web page, by asking for Survey number.
Results should contain:
Survey number and name
Average Result for Question 1 for Agent #
Average Result for Question 2 for Agent #
Overall Average Result for Question 1 for all agents
Overall Average Result for Question 2 for all agents
Expected delivery time 7-14 days.
8 pekerja bebas membida secara purata $435 untuk pekerjaan ini
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Hello, I have read what you exactly need. I have a great expertise in Apache, Asterisk PBX, Linux, MySQL, VoIP . Please feel free to ping me anytime so we can discuss budget and timeline. Thank you.
Hello, I am from Venezuela, I would like to help you with this task, I have worked with this solution many times, and I have a good experience with apache, Mysql and Asterisk, and especially working with CallCenter