the goal is 3 applications:
1) provides a list of open trouble tickets
2) logging client (create, close, edit, note, etc...)
3) SNMP trap reader and ability to create tickets based on varying scenerio's per client & per device, create tickets from emails.
I can provide the database structure for the project.
some basic features:
user login (will determine group)
SLA / service level agreements / time tickets
report building to client needs (client can build and print reports)
MULTIPLE USERS ACCESS SAME TIME.
I can create the basic interface layout(s), using sharp develop
your goal will be to take my notes and project files, create and connect to the database, populate things where needed, and make everything work.
I have intentionally left some things very vague, as to make sure you as a developer communicate with me (prior to project start), to ensure all details are confirmed for you.
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