Ditutup

CUSTOMER SERVICE REPRESENTATIVE

Interact with customers to provide information in response to inquiries about products and service and to handle and resolve complaints.

Key Responsibilities

• Confer with customers by telephone or in person in order to provide information about products and service, to take orders or cancel accounts or to obtain detail of complaints.

• Keep records of customer interactions and transactions, recording detail of inquiries, complaints and comments, as well as actions taken in the complaint log.

• Resolve customers' service of billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

• Refer unresolved customer grievances to designated departments for further investigation

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

• Solicit sale of new or additional service or products

Skills:

.Strong phone contact handling skills and active listening

.Customer orientation and ability to adapt/respond to different types of characters

.Excellent communication and presentation skills

.Ability to multi-task, prioritize, and manage time effectively

Requirements/Qualifications

• High School Diploma or equivalent

• 6 months and above work experience required

• Must be well organized and a self-starter

• Ability to communicate effectively verbally and in writing

Kemahiran: Sokongan Telefon, Komunikasi, Pengurusan Masa, Organizational Change Management

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Tentang Majikan:
( 0 ulasan ) Central, Hong Kong

ID Projek: #21795356

22 pekerja bebas membida secara purata $22/jam untuk pekerjaan ini

peternjoroge37

I am a Professional Accountant and a writer with 6 years of experience in both. Among the areas I am more and comfortable in includes copywriting, technical writing, excel sheets, marketing, Law, Accounting, Architectu Lagi

$15 USD / jam
(1 Ulasan)
1.7
Bethwamaitha1

I am a Professional Accountant and a writer with 6 years of experience in both. Among the areas I am more and comfortable in includes copywriting, technical writing, excel sheets, marketing, Law, Accounting, Architectu Lagi

$15 USD / jam
(0 Ulasan)
0.0
ivanromhel09

Hi there, I am writing to express my interest for the job you offered. I am proficient in doing live chats/emails, call handling, doing administrative tasks, collecting/processing data and more. I have 5 years over al Lagi

$20 USD / jam
(0 Ulasan)
0.0
nicolasnyle

Hi there, I have been working as a full time customer service rep for more than 4years now,I've been to and work for a lot of big companies here in our country all of the companies that i been to covers full customer s Lagi

$16 USD / jam
(0 Ulasan)
0.0
blanks0316

I have 6-year experience in customer service for different departments and willing to learn more. I have total availability to work from home and can start ASAP

$20 USD / jam
(0 Ulasan)
0.0
andikautomo

Saya akan menjalankan pekerjaan ini

$22 USD / jam
(0 Ulasan)
0.0
dandahmylz

I'm new in freelancing industry but I'm in the BPO world for two years now and I handled mostly out bound / cold calling accounts like Utility Provider and Solar Panel campaign and Home Improvement for the home owners Lagi

$20 USD / jam
(0 Ulasan)
0.0
bahatim36

I would like to take up the work posted. I am a expert in customer service and the skills accumulated over the years make me a good fit for this job. Working with customers closely is my passion. Relevant Skills a Lagi

$22 USD / jam
(0 Ulasan)
0.0
nafizaafroze

I have very strong experience in handling customers,responding to the queries and providing appropriate reply to [login to view URL] 30 customers everyday and always proven to be best in my role.

$22 USD / jam
(0 Ulasan)
0.0
$55 USD / jam
(0 Ulasan)
0.0
Toheedqamar

First of all See my agency portfolio : [login to view URL] I have more than 5 years of experience in Customer Support. Working in different customer support centers has taught me how customers are taken care of by diff Lagi

$20 USD / jam
(0 Ulasan)
0.0
okechukwu1

Hello! I would like to be considered for the position of your Customer Service specialist. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role Lagi

$20 USD / jam
(0 Ulasan)
0.0
Anushareddy0077

Am very confident in verbal communication as well as oral . I can really handle the task in a well dignified and effect way.

$22 USD / jam
(0 Ulasan)
0.0
Eeldib

we can give you full support and help to the customer any time with my Pleasure to take full responsibility

$16 USD / jam
(0 Ulasan)
0.0
acmemoracion

this is Alvin and I look forward to assisting you. Can we discuss this further and get started straight away? I appreciate the opportunity to speak with you. I am very interested in your project and Willing to start Im Lagi

$15 USD / jam
(0 Ulasan)
0.0
devexpertsteam

Hello, We are IT-Engineers and Business Analysts, creating complete web and mobile solutions, for already more than 15 years, supporting our products with custom digital marketing strategies and instruments. Befo Lagi

$25 USD / jam
(0 Ulasan)
0.0
$38 USD / jam
(0 Ulasan)
0.0
Petraanindita

Trust me, it finished

$20 USD / jam
(0 Ulasan)
0.0
jeroroi6

I have all the required skills of a customer service representative. I have more than 3 years experiences in customer service. Therefore i am interested and available anytime.

$20 USD / jam
(0 Ulasan)
0.0
MdKawsarHS

Hi there, After read your post, I'm really interested to do your [login to view URL]: I was worked as an office assistant- HRA.I hope you will consider for this opportunity Thanks. Best regards -Kawsa Relevant Skills an Lagi

$22 USD / jam
(0 Ulasan)
0.0