I have a karenderia v2 app and I would like to integrate there a chat between customer/user and our support via firebase. It is a cordova/onsen-ui application. Backend is in php yii2. We already have a trigger system on that a push is sent when a purchase status is changed (firebase system). When merchant receives an order, he changes purchase status and can also write a message. A trigger push is sent back to that customer with new status and message. This feature is already there BUT We would like to insert in this push (that is sent back to customer) a field where the customer can write back a message to the merchant within our existing built-in push and chat system. How much for that? Is it possible?
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I can do what it asks for or implement any feature. More than 5 years developing messaging using firebase similar to Whatsapp for all types of applications.