Helpdesk email answering tool

Lengkap Disiarkan May 12, 2003 Dibayar semasa penghantaran
Lengkap Dibayar semasa penghantaran

The Helpdesk answering tool is a ASP-page where users enter questions directly to us (ABC-EDUCA). Questions/Messages as stored in a Access 97 or 2000 mdb. The Helpdesk creates a reply on the question. The user can view the reply and can make a new reply or close the question.

**From users-point of view**

1.

- User writes a question in a form on a asp page

- Required:

- Name

- e-address

- message -> text-area

notification is sent to ABC-EDUCA

2.

Because of 1. user receives a mail message with

- confirmation of 1.

- link to page X, where he can see the question and possible answers to his question.

- a password added to the link (which is based on his email address.)

3.

When user entered page X, he can

- read this question

- read the replies from ABC_EDUCA

- can enter a reply to the replies of ABC-EDUCA

- can confirm the question as answered, which closes the question

Because messages are based on the email address of the user, the user can drop more than one question.

Entering the link he'll visit all questions in one time.

For example:

+Question 1

-Question 2

- Reply ABC-EDUCA

- Reply user

- Reply ABC-EDUCA

- Closed by user

+Question 3

**From ABC-EDUCA point of view**

4.

From the notification mail sent in 1. ABC-EDUCA can enter the question.

5.

With the question the following points have to be possible

- read question/replies

- delete questions manually (f.e. spam)

- reply to question -> send email to user with info that his question is answered and how to read the answer.

- Edit the reply

- notify someone else of ABC-EDUCA about this question.

Jane j.pitt#[url removed, login to view]

Pierre pierre#[url removed, login to view]

Jeff jeff#[url removed, login to view]

etc.

6.

Main items to be possible:

- see a list of open questions

- delete all questions that are closed by user within f.e. 40 days.

- browse all questions answered.

Items 4, 5 ,6 must be protected bij a password.

## Deliverables

1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Installation package that will install the software (in ready-to-run condition) on the platform(s) specified in this bid request. 3) Complete ownership and distribution copyrights to all work purchased.

## Platform

Windows 2000, ASP

ASP Kejuruteraan MySQL PHP Kejuruteraan Perisian Ujian Perisian

ID Projek: #2934483

Tentang projek

3 cadangan Projek jarak jauh Aktif May 12, 2003

Dianugerahkan kepada:

davidtuvin

See private message.

$51 USD dalam 14 hari
(8 Ulasan)
1.9

3 pekerja bebas membida secara purata $60 untuk pekerjaan ini

vw631999vw

See private message.

$68 USD dalam 14 hari
(2 Ulasan)
0.7
cyberjumper

See private message.

$59.5 USD dalam 14 hari
(2 Ulasan)
0.0