Ok, this is the last time I am posting this. I need an Online Live Support Solution for my website. I will need a hosted version, which I will host on my server for others to sign up for and also a downloadable version that I can install on others' servers.
I will need this done in either ASP/Java/or PHP.
Below are the features that the Live Support System will need. I need someone with EXCELLENT GRAPHIC design capability so that the interfaces look amazing. You should also be familiar with Live Support Solutions so you know what I'm talking about. This script needs to be 100% customized and made from scratch -- no taking others' work. This has to be made completely by you.
***** THE FEATURES I NEED ARE LOCATED IN DELIVERABILITIES ****
These are the main features will be needed. You can always be creative and add as many more features as you want! This is just a start!
THIS MUST BE WEB BASED -- NOT A PROGRAM -- NO DOWNLOADING!
This has to be 100% unique and not looking like anyone elses. Will need this done ASAP and must start working today. Hope I have supplied enough information!
*Multiple Chat Requests
*Operator to Operator Chat
*Party is typing
*Autosave Chat Logs
*Search Chat Logs
*Email Chat Logs
*Capture Visitor Data
*Administration Console (will allow to kill/close an operator chat)
*Support Icons (will be able to set for each department)
*View current chats
*Operator Rating System
*View Chat Logs (will be in calander form, you can select date and it will show you info of the requests, etc)
*Assign an Operator to multiple departments
*Canned Commands (push, image, etc)
*Pull visitor (allows you to view who's on your site and are able to force chat with the user)
*Operator request order (set order in which calls will come in)
*Operator Balancing (if one operator is busy in the department, it will automatically know to move on to next operator in that department)
*Polling (set timeout for operator to accept chat, also polling type which will allow you to select a random operator if you don't respond in the amounted time)
*Timer (this will be in visitor and operator chat box when they are talking, and will be in elapsed time.
*Sounds (both in chat box and when logging into your operator account. The visitor will have option to turn on and off
*Leave a message (if department is unavailable, visitor can leave message, and when operator logs into their department there will be a spot where messages show
*Upload company logo
Need fully functional script delivered with full source code, and installed