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Ticketing Software With Asterisk

Hi;

OK so this is what I'm looking for.

Caller calls into my main menu on a tole-free number (callcentric)

caller chooses option 3

Caller has another menu

Caller chooses option 1

Caller is asked for there ticket identification number

Caller enters it and tts is used to read tickets.

Callers can respond to tickets by attaching a file to the ticket with there voice, but want them to read there tickets over the phone first. Can work on responding some time soon.

Will pay 75% now, and other 25% after complete testing.

The information i have for you.

Ticketing system:

[url removed, login to view]

hooks i have:

********************** Action Hooks **********************

* Action hooks allow you to write your own PHP code that *

* will run when specific actions occur in WHMCS. There *

* is a function for each action that supports hooks. The *

* variables avaible in a specific function are listed in *

* the comments for that function. Invalid code here will *

* will cause WHMCS to fail so ensure your code is valid. *

**********************************************************

function actionhook_TicketOpen($vars) {

# This function runs when a ticket is opened

# $vars["TicketID"]

# $vars["UserID"] If set, registered client

# $vars["DepartmentID"]

# $vars["DepartmentName"]

# $vars["Subject"]

# $vars["Message"]

# $vars["Priority"]

}

function actionhook_TicketReply($vars) {

# This function runs when a ticket is replied to by a client or admin user

# $vars["TicketID"]

# $vars["ReplyID"]

# $vars["UserID"] If set, registered client

# $vars["DepartmentID"]

# $vars["DepartmentName"]

# $vars["TicketSubject"]

# $vars["ReplyMessage"]

# $vars["AdminUsername"] If set, admin reply

# $vars["TicketPriority"]

# $vars["TicketStatus"]

}

and the fields for the database:

the tickets are stored in tbltickets and tblticketsreplies

However, actionhooks are fired every time a ticket is logged and replied to so you could integrate your code into actionhooks if that is any easier,

Thanks a lot

Michael

Kemahiran: Perkhidmatan Audio, Linux, PHP, Sistem Admin

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Tentang Majikan:
( 2 ulasan ) coffman cove, United States

ID Projek: #321303

3 freelancers are bidding on average $242 for this job

shadymalik

Please check PMB for details. Thanks

$250 USD dalam 8 hari
(1 Ulasan)
3.0
tellajit

I have 4+ years exp in asterisk. Please let me know how to move further..

$250 USD dalam 2 hari
(2 Ulasan)
0.0
nocheckpoints

Hello, I have 5 years experience with VOIP and have been programming PHP for a long time now.

$225 USD dalam 7 hari
(0 Ulasan)
0.0