Looking for a IM _pro_ for a standarized application. I'm looking to:
a) Embed instant messaging in a banner
b) Banner IM connects with a live CSR to assist site visitor.
c) CSR's goal is to connect site visitor with sponsored site or 'hot transfer' phone call.
I'm looking for an experienced _expert_ intimatley familiar with every aspect of instant messaging. Knows AIM, ICQ, Odigo (Converse) etc.