customize vtiger to suit the needs for a field service application, in detail I need these modules to be included in vtiger.
1.) work order with elements such as work order status (new,assigned,waiting,in progress, complete, closed, re opened. and time control (acknowledged, accepted, rejected, travel, working, completed) and work order category (repair, customization,maintenace,technical support,training,handover)
2.) warehousing such as central warehouse, vehicle storage, agent storage.
3.) Dispatcher function such as receive customer call - initiate new work order - assign work order to field service technician
4.) reporting on technician performance, service events caused by product or customer
implement Chinese and Thai language
please find the Hako_East_Asia_Service concept which explains in more detail what the Field Service Application is used for and what functionality is required.
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Hi We are CRM/ERP/POS/Custom Software solution providing company So we are really interested to deliver this project. For more details please see your PM. Regards AuricleSoft