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Create Voice Broadcast Solution on Elastix Call Centre

Automated Voice Broadcast Solution

***Please ask any question you like****

In your application to this task you must advise

-Yes this is 100% of the request is achievable

-No these features are not achievable........provide details

-Estimated Time to complete from time of receiving order

-Your fixed price quotation

Task:

Create a complete step by step how to guide to develop the following solution

You must write a functional specification and return to me for approval before proceeding

You must advise any improvement you may offer in design, architecture of function

You must develop the solution

You must test the solution

You must document the How to Guide so that I can implement the solution (letter by letter line by line)

I will test your guide and approve

User interface Platforms:

Operating system independent - windows, mac linux etc

Web Browser - all main versions, Internet explorer, Mozila, Chrome etc

Be capable of Iphone in the future

Be capable of Android in the future

Platform:

Elastix 2.03 with Call Centre 1.5-3.2 (Current Version)

Requirements

--Fundamentally leverage the core platform without depricating any existing features

--Must oeprate in a manner that will allow upgrade of core platform

--Automated outbound Dial and message delivery based on call centre outgoing campaigns

--Must use Virtual Agents - meaning that no actualy logins are required

--Broadcast message will be the selected IVR message- IVR fucntion must maintain operation.

-If IVR has a nested IVR-1 then opetation must be maintained (press 1 goes to IVR-2 with new selection options)

Admin Interface:

-Create Users

--Assign IVR to User

-- Assign quantity of Ports (Agents or lines or something) to limits concurrent call access

--provide access to results report

--Set No Answer ring Duration

--Set Support Contact Details - Name, Logo, Phone, Email, URL

User interface to:

---select IVR to use in outbound Campaign

--Time Scheduled start and Stop of campaign with repeat option and future scheduling

--load a group of recipient numbers from .csv to be readily available to select per broacast (Saved Groups)

--Ability to create new recording by entering a phone number and initiating a new call to the recording interface

Assign name to new recording

--View and select recording to be used for broadcast

-View results reporting of my user broadcasts

-Display Support Contact details

Message Delivery Operation

--On Live Person answer - begin play back of IVR Message

--On answer machine - beging playback after tone

--On Busy / Fail end call

-- On No Answer end call after 60 seconds of ringing

--Ability to detect and release call on Hang up by remote party (Recipients will be mostly residential Analogue Lines)

Reporting Interface

to view and report on all user accounts for all broadcasts (master view of all results)

to count resutls of calls as a tally

-Failed Number

-Busy Line

-No Answer

- Answered by Answer Machine - message delivered successfully

- Answered By Live Person - Recipient hung up after 10 seconds of Play Back

- Answered By Live Person - Recipient hung up after 20 seconds of Play Back

- Answered By Live Person - Recipient hung up after 30 seconds of Play Back

- Answered By Live Person - Recipient hung up after 40 seconds of Play Back

- Answered By Live Person - Recipient hung up after 50 seconds of Play Back

- Answered By Live Person - Recipient hung up after 60 seconds of Play Back

- Answered By Live Person - Recipient hung up after 70 seconds of Play Back

- Answered By Live Person - Recipient hung up after 80 seconds of Play Back

- Answered By Live Person - Recipient hung up after 90 seconds of Play Back

- Answered By Live Person - Recipient hung up after 100 seconds of Play Back

- Answered By Live Person - Recipient hung up after 110 seconds of Play Back

- Answered By Live Person - Recipient hung up after 120 seconds of Play Back

***Important****

To show me you have read my specification you must begin your application with

Yo Marko

Kemahiran: Asterisk PBX, Linux, MySQL, PHP, Kejuruteraan Perisian

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Tentang Majikan:
( 0 ulasan ) Natal, Brazil

ID Projek: #1532869

4 freelancers are bidding on average $3500 for this job

nasirbest

Please check PMB

$799 USD dalam 2 hari
(36 Ulasan)
6.1
contactpatricia

Dear Sir, I have gone through your project description and we are expertise with the required project work. Kindly, check the PMB. Thanks, Patricia

$12000 USD dalam 65 hari
(2 Ulasan)
3.6
josewilson444

Hello Sir, Please check PMB for listing and confident to complete the project with quality services.. Best Regards

$600 USD dalam 10 hari
(0 Ulasan)
0.0
telephonyexperts

Hi Please check your PMB for my bid details & Profile I've 5+ year experience in Asterisk based systems, CTI, Auto calling/Blast Campaigns & integrations with other open platforms. Lets discuss this in detail...

$600 USD dalam 5 hari
(0 Ulasan)
0.0