We design and install asterisk based phone systems in Australia.
A client of ours in the printing industry has asked us to supply a CRM (vtiger or sugarcrm?) that will integrate with a website (not yet built probably joomla / virtue mart based - open to suggestion?) to allow their customers to order online, view previous invoices, track stock that the printing business holds for them and be able to allocate that stock to their various stores by using the web interface. The facility to track the progress of jobs would be useful if there is a modifiable solution to make that viable.
We have not created a comprehensive list of all the required features at this stage as we are just scoping what is possible and to get expressions of interest from developers/integrators that have experience in these jobs.
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My background is in systems development and multimedia development. Web based applications and mysql databases. Also I have actually worked in a printery.