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Helpdesk / ticketing / support system (ready)

Hi,

We are looking for someone who has ALREADY developed a help desk script which has these features.

1. live chat applet (desktop version optional / common IM support optional)

2. ticketing system

3. knowledge base / faq system.

The workflow should be something like this:

1. user enters chat / user submits question via contact form / user submits question via email

2a. support answers chat and pulls answers from knowledge base if available.

2b. support receives email on ticketing system and replies by pulling up answers from knowledge base.

3. if there is no answer, support can submit it into knowledgebase.

4. knowledge base has to allow image uploading / embedding so screenshots can be provided to help user.

5. tagging should be allowed for easy finding of answers related to keywords.

Please post your demo url / login / password for us to review.

Kemahiran: PHP, Memasang Skrip

Lihat lebih lanjut: we chat login, up desk, support live, support help, Ticketing, ticketing system, Support, support ticketing, support system, support desk, support chat, review system, ready it, live support, live chat support, live chat help, IT helpdesk, IT help desk , it desktop support, helpdesk it, help support, Email Finding, email chat support, desktop support, Chat support

Tentang Majikan:
( 324 ulasan ) Singapore, Singapore

ID Projek: #311383