I currently have a customized checkout process that is still on the cumbersome side. I would like to find someone who could get me set up with a simple single page checkout. I also am having a problem with sales tax. It is only being charged on shipping (which it should), not on any of our products even though they are set as taxable goods. I also am using a cart recovery module that I want to keep.
Some customers are having a problem checking out. I think this is because the checkout pages request the shipping address first (which then becomes the primary address). After they attempt to check out and get kicked back due to our security software (verisign), they will enter the correct billing address, but because the shipping address was set as the primary address the change does nothing but add another address to their address book. I have yet to have a customer be able to figure out they need to go into their address book and change the primary address.
Whomever we choose to do this work must be able to do it swiftly, and make sure it is tested and working correctly...especially with Verisign.