We operate a Call Center that runs a Vicidial Dialer (asterisk based) working with a MYSQL database. We are having problems at times with lag time between the Vici Server and the database server which causes a delay in information available to the agent etc. Also this also causes sometimes another call to be placed before the previous call is hung up. We need a MySQL expert to look at our system and to see if the database is built properly and if there is anything that needs to be done to optimize so the system performs properly
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hi.i can check this for you. but note, vicidial itself is not so nice software, so not always posible do anything.need do check under hi load,reload when no load and do check again after hi load.