We want to build a small system that will handle all our software and contract renewals. The system will record all renewals -e.g. if a customer buys Anti-Virus from us for 1 years cover we need to know thirty days before the renewal that it is actually due so we can sell further cover. We also want to record contract date renewals so that we never miss a support contract renewal. We also want to record when we install hardware and the warranty on that product so that we can sell extended warranty when the hardware goes out of the warranty cover period. We want the system to be able to have functionality to add new products and services. We want to view each product separately. We want the system to record the cost and sales price of all products and be able to give us a forecast of contracts and renewals month by month and give us the value of each section.
In summary we need something that we can record any hardware, software or contract sale on that has a future income stream possibility. We want the system to prompt us to make sure these opportunities are not missed and we want to be able to run reports month by month detailing the upcoming opportunities and the estimated profit in those sales.