I have an installation of vTiger 5.3. The variable field in email templates and Workflow are not working properly.
For example, I have a template that begins "Dear $contacts-firstname$". When contact received the email thier name is no merged. I have verified this with several email addresses. When the email is rendered in the popup email window, the contents of the firstname field in the contacts table does not appear (for example "Dear Bob"); the email shows "Dear $contacts-firstname$".
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