The website would have to connect multiple parties (not just for one business but for many small businesses) to communicate and deliver service to consumers.
It would have to be easy to use and navigate (with an option of extension to a mobile application) and include such features as:
- login for different users with business and consumer profile
- easiness of use
- secure payment
- video conference (1 to 1)
- ability to store files
- safe storage of consumer data and communication between parties
- ability to send files and documentation
- customer support chat + FAQs page
- the consumer would have the ability to pick a business he wants to work with and then has access to their pricing, the service would also charge the consumer an additional fee per transaction
- timeline: mvp asap
- possible options for the later maintenance of the website and application.
- application would be used as second step so I would need pricing for both options